Director of Quality & Compliance

The Director of Quality & Compliance is responsible for leading the company’s Quality Management System (QMS) and ensuring the consistent delivery of safe, compliant, and high-quality products across all manufacturing, packaging, laboratory, and distribution activities. This role provides leadership for quality systems, compliance, laboratory operations, incoming material quality, manufacturing quality, supplier quality, and continuous improvement initiatives. The Director is accountable for maintaining ISO certification, supporting GMP compliance, overseeing audit programs, driving quality performance metrics, and ensuring the effectiveness of quality processes throughout the organization. The Director partners closely with Manufacturing, Supply Chain, Product Development, Packaging Engineering, Regulatory Affairs, Customer Experience, and Project Management teams to build scalable quality systems that support growth, operational excellence, and future business expansion. This position plays a critical role in advancing digital quality initiatives, including the implementation of electronic quality systems, Redzone, data-driven quality reporting, and automation opportunities that improve efficiency, visibility, and compliance. Hybrid: 3-4 days a week onsite at our facility in Somerset, NJ What You’ll Be Responsible For: Quality Leadership & Strategy Lead and continuously improve the company’s Quality Management System (QMS) Set the quality strategy aligned with business objectives; define annual goals, KPIs, and improvement priorities Build a culture of quality, compliance, and accountability across the organization Serve as the senior quality leader and primary escalation point for significant quality issues Build organizational capability and succession plans within the quality function Quality Systems & Compliance Maintain and improve ISO-certified quality systems; own certification outcomes and audit readiness Ensure compliance with GMP requirements and applicable industry standards Provide leadership and oversight across: SOP management and document control CAPA programs and change control Validation programs (IQ/OQ/PQ) Training systems Internal, supplier, social compliance, and customer audits Lead management review processes and quality system performance reviews Monitor evolving regulatory and industry requirements; ensure organizational readiness Quality Operations Provide leadership and oversight across: Incoming material inspection and disposition In-process quality inspections Finished goods inspection and release Batch record review and product release Production quality support and line clearance Ensure quality standards are consistently applied across manufacturing, packaging, warehousing, and fulfillment Partner with Manufacturing to reduce defects, rework, and quality-related disruptions Laboratory & Product Quality Oversee laboratory quality programs including compatibility, stability, weight loss, and product performance testing Ensure lab procedures, methods, and records meet internal and external requirements Support future expansion of blending and batch release quality processes Ensure effective investigation and resolution of product quality concerns Supplier Quality Management Establish and maintain supplier quality standards, qualification programs, and ongoing performance monitoring Lead supplier audits and corrective action initiatives Develop supplier scorecards and performance metrics Partner with Procurement and Supply Chain to improve supplier reliability and quality performance Customer Quality & Risk Management Lead customer complaint investigations and quality issue resolution Analyze complaint trends and drive systemic improvements Maintain recall readiness programs; conduct mock recall exercises Ensure product traceability and quality documentation support effective risk management Continuous Improvement & Operational Excellence Develop and monitor quality KPIs: Right First Time (RFT), Cost of Quality (COQ), rework rates, defect rates, CAPA effectiveness, and supplier and complaint performance Use data and analytics to identify improvement opportunities Lead cross-functional quality improvement initiatives Partner with Manufacturing to improve process capability and quality outcomes Digital Quality Transformation Lead implementation and optimization of RedZone as the company’s real-time manufacturing intelligence platform Drive adoption of AI-enabled quality tools: vision inspection, predictive analytics, automated deviation detection, and real-time SPC Reduce reliance on manual and paper-based quality processes Develop quality dashboards and performance reporting systems Evaluate and implement technologies that improve quality visibility, efficiency, and compliance Leadership Lead, coach, and develop the quality leadership team: Senior Manager QA Compliance, Senior Quality Manager, and Associate Manager Quality Set clear performance expectations and hold the team accountable Drive collaboration across Quality, Manufacturing, Supply Chain, NPD, and Customer Experience Build employee engagement and professional development within the quality organization What You’ll Love About You: You think strategically but stay close to the floor — you understand quality at the system level and at the line level You’re a builder — you look at fragile or manual processes and design something better You lead through change — you’ve managed team and system transitions and know how to keep people grounded You embrace technology — not just open to digital tools, you actively push for them You balance rigor with pragmatism — you hold the line on what matters and find smart solutions when constraints are real You communicate clearly across levels — from operators on the floor to the executive team You get up to speed fast — you ask the right questions and learn a new business model quickly You’re a coach — you invest in your team and build capability over time What You’ll Need to Have: Required Bachelor’s degree in Engineering, Chemistry, Biology, Quality, Manufacturing, Supply Chain, or related field 10+ years of progressive quality leadership experience 5+ years managing quality teams within a manufacturing environment Experience in consumer products, beauty, fragrance, personal care, cosmetics, home care, or related regulated industries Deep knowledge of Quality Management Systems and quality compliance programs Experience leading ISO-certified quality systems Experience managing internal, supplier, customer, and certification audits Strong knowledge of CAPA, change control, validation, and quality risk management Experience leading cross-functional continuous improvement initiatives ERP fluency — NetSuite, SAP, or similar Preferred Cosmetics, fragrance, personal care, or home care manufacturing experience Experience supporting blending and batch release operations Knowledge of FDA cosmetic regulations and GMP requirements; familiarity with home and air care regulatory requirements a plus Experience implementing digital quality systems or operational excellence platforms (RedZone or similar) Lean Manufacturing, Six Sigma, ASQ CQE, CQA, or related certifications Experience scaling quality organizations in high-growth, multi-brand environments What You’ll Love About Us: Competitive base compensation Referral bonus Paid Time Off and Wellness Time Off 401k with Company Match through Fidelity Medical, Dental, and Vision Benefits Company provided Lifeinsurance, Short-term & Long-term Disability Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts Annual Education Stipend Complimentary Scentbird Membership Discounts on Owned Brands Monthly virtual team building/ educational activities A fun, creative and energetic work environment Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you. #J-18808-Ljbffr Scentbird