Case Operations Lead/Senior Case Manager

Legal Case Operations Lead

Our River Oaks client is seeking an experienced personal injury professional to serve as a Case Operations Lead for their pre-litigation team. This role is designed for a highly organized, solutions-oriented individual who understands the full lifecycle of a personal injury case and can help ensure matters continue progressing efficiently through each stage of the process.

What You'll Do

Operational Leadership: Monitor case progression and help ensure files continue advancing appropriately through the pre-litigation process. Identify workflow bottlenecks and collaborate with team members to maintain momentum and case movement. Assist in maintaining consistency, accountability, and operational excellence across case handling practices. Serve as a trusted resource for escalated questions and complex case issues.

Team Support and Development: Provide day-to-day guidance and support to case managers and support staff. Assist with onboarding and training initiatives for new team members. Reinforce best practices and departmental standards to support overall team success. Foster collaboration and communication across the department.

Reporting and Performance Visibility: Review operational reports and case activity to identify trends, opportunities, and areas requiring attention. Assist leadership with maintaining visibility into team performance and productivity. Support departmental accountability through proactive follow-up and issue resolution. Provide recommendations to improve workflow efficiency and overall case outcomes.

Client Experience Excellence: Help ensure clients receive timely communication and consistent experience throughout the life of their case. Support quality assurance initiatives and reinforce service standards across the department. Assist with resolving escalated client concerns and service-related issues.

Process Improvement and Special Projects: Support the implementation and refinement of systems, workflows, and best practices. Collaborate with leadership on initiatives designed to improve operational efficiency and team performance. Participate in special projects and continuous improvement efforts that strengthen the organization.

Qualifications: Minimum of five years of personal injury experience required. Previous experience managing a full personal injury caseload. Strong understanding of treatment management, liability investigations, records procurement, demand preparation, negotiations, and settlement procedures. Ability to analyze case progression and identify opportunities to improve efficiency. Strong organizational, analytical, and problem-solving skills. Exceptional communication and interpersonal abilities. Demonstrated ability to support, coach, and collaborate with team members in a professional environment. Experience with Filevine preferred. Bilingual (English/Spanish) preferred.