Residence Hall Manager

Salary: $20.00 - $24.00 Hourly
Location : Central Campus, Jackson, MI
Job Type: Staff, full-time
Department: Residence Life
Opening Date: 05/19/2026
Closing Date: 6/16/2026 11:59 PM Eastern


Description
SUMMARY

The Hall Manager is responsible for fostering a safe, inclusive, and engaging residential community that advances student belonging, persistence, and completion. Grounded in the College's Maroon and Gold Standards (MGS) and housing vision, the Hall Manager supports the development and implementation of Living and Learning Communities (LLCs), integrates co-curricular and academic experiences, and ensures a consistent, student-centered residential experience for all residents.
This position requires living in a residence hall in a one-bedroom apartment provided by the College. Fire code limits the apartment occupancy to two individuals. College policies prohibit individuals under the age of 18 from living in a residence hall. Housing and a meal allowance are included.

Essential Functions
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Community Development and Student Experience

• Create a welcoming, inclusive residential environment that reflects MGS and promotes dignity, respect, and belonging for all students.
• Build strong relationships with residents through regular engagement, visibility, and proactive outreach.
• Address student concerns with a Human First approach that balances care, accountability, and consistency.
• Support conflict resolution and community standards in alignment with institutional policies and values.

Living and Learning Communities (LLCs)

• Support the implementation and ongoing development of Living and Learning Communities aligned with academic pathways, co-curricular interests, and student demographics.
• Coordinate programming that integrates academic support, faculty engagement, and co-curricular experiences within residential communities.
• Partner with faculty, advising, and Student Life to deliver intentional programming that enhances student learning and connection.
• Track participation and engagement within LLCs and contribute to ongoing assessment and improvement efforts.

Student Recruitment, Success, Retention, and Completion

• Partner with Admissions and Recruitment teams to support housing-related recruitment efforts, including follow-up with prospective student leads, participation in campus visits and events, and communicating the value of the residential experience as part of the student journey.
• Actively support student retention and completion efforts through early identification of student needs and timely referral to campus resources.
• Collaborate with advising, faculty, and support services to connect residents to academic and personal support systems.
• Utilize early alert systems and other data tools to identify at-risk students and engage in proactive outreach.
• Promote academic success through study initiatives, peer engagement, and structured support opportunities within the residence halls.

Programming and Engagement

• Partner with Student Life to plan and implement a range of programs and events that engage both residential and commuter students where appropriate.
• Collaborate with Student Life to align residential programming with broader campus engagement efforts.
• Ensure programming reflects diverse student interests and supports holistic development.

Operations and Administration

• Oversee day-to-day hall operations, including occupancy management, room assignments, and resident communications.
• Ensure accurate and timely use of housing systems and institutional data (e.g., rosters, reports).
• Support enforcement of housing policies and procedures in a fair and consistent manner.
• Participate in on-call rotation and respond to incidents in coordination with Campus Safety and other departments.
• Take part in the hiring process, train and supervise student Resident Advisors (RAs), student Desk Assistants (DAs), and other student employees.
• Partner with Security, Athletics, Facilities, Enterprise Services Department, Judicial and other departments in furtherance of supporting students and operational excellence.

Collaboration and Leadership

• Work closely with the Director of Residence Life to advance strategic housing initiatives and continuous improvement efforts.
• Collaborate with campus partners including Student Services, Athletics, Facilities, and Campus Safety to ensure a seamless residential experience.
• Serve as a visible leader and role model for student staff and residents.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for student Resident Assistants and for student employees.
CONTACTS AND PURPOSE OF CONTACTS

Internal:Frequent contact in an information sharing capacity with faculty, staff and students, especially in departments like Student Life, Security, Student Services, Facilities Operations, Marketing
External:Regular contact with students and community members in a service-provider capacity, providing information and problem solving. Communicate with JC stakeholders.

Minimum Qualifications


n
QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's Degree in relevant field preferred, or Associate's Degree and demonstrated relevant experience working in campus housing and student activities. Knowledge of supervisory practices and principles, general knowledge of crisis intervention strategies and skill in communicating effectively with individuals from a variety of culturally diverse backgrounds are needed. Possess a strong understanding and commitment to student development.
Key Success Factors
Judgment and Decision-Making
Demonstrates sound judgment and the ability to make timely, well-reasoned decisions in dynamic and sometimes ambiguous situations. Effectively assesses risk, prioritizes student well-being, and balances policy, consistency, and a Human First approach when responding to complex or sensitive issues.

Crisis Management and Response
Maintains composure and effectiveness during crises and high-pressure situations. Responds to incidents with clarity, coordination, and care, utilizing appropriate protocols while adapting to evolving circumstances. Exercises discretion and professionalism when handling confidential or emotionally charged situations.

Persistence and Follow-Through
Exhibits strong ownership of responsibilities with a commitment to follow-through and resolution. Proactively tracks issues, ensures accountability, and sees tasks through to completion, even when challenges or barriers arise. Demonstrates reliability and consistency in supporting students and operations.

Reasoning and Problem Solving
Ability to think critically and reason through situations with limited, incomplete, or sometimes conflicting information. Synthesizes input from multiple sources, evaluates options, and takes appropriate action in both routine and non-routine scenarios. Applies both structured processes and independent judgment to problem-solving.

Communication and Interpersonal Effectiveness
Demonstrates clear, professional, and effective communication in both written and verbal forms. Ability to interpret and convey policies, procedures, and expectations, while also engaging diverse audiences with empathy and clarity. Skilled in conflict resolution, de-escalation, and maintaining constructive dialogue.

Customer Service and Student Engagement
Consistently delivers high-quality, proactive service aligned with the College's Maroon and Gold Standards. Builds trust through responsiveness, respect, and a genuine commitment to student success and belonging.

Technical and Administrative Proficiency
Maintains proficiency in the use of institutional systems and standard office software, including word processing, spreadsheets, and student information systems (e.g., Datatel/Colleague). Accurately manages data, reporting, and documentation in support of operational and student success efforts.

Quantitative and Analytical Skills
Ability to perform basic mathematical functions and apply quantitative reasoning to support operational tasks, reporting, and decision-making.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands and fingers, handle or feel. The employee is occasionally required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to adjust and focus.
LIVING ENVIRONMENT:

This position requires living in a residence hall in aone-bedroomapartment provided by the College. Fire code limits the apartment occupancy to two individuals. College policies prohibit individuals under the age of 18 from living in a residence hall
WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in this work environment is usually moderate.
"This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his or her supervision. The use of particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty."

Supplemental Information
Jackson College only accepts on-line applications though this system. For assistance with this, please call View phone number on click.appcast.io.

Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.

The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.

It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.

When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.


Final candidates will be subject to a criminal background as part of the employment process.

If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

A copy of Jackson College's is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

Applicants have rights under Federal employment . Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
Jackson College provides a generous benefit package to full-time staff that includes: medical, dental, vision, employee life/AD&D, optional life for employee and family, long and short-term disability,and travel insurances; personal illness, personal, bereavement and vacation leaves; tuition reimbursement and waivers; 16 paid holidays; and retirement plans. Details are available on the
01


Which of the following best describes your highest completed degree?

• Doctoral Degree
• Master's Degree
• Bachelor's Degree
• Associated Degree
• High School Diploma/ GED/ Certifications

02


How many years do you have of professional and relevant experience working in campus housing and student activities?

• Under 2 years
• 2-3 years
• 4-5 years
• 6+ years

03


This position requires living on campus in a one-bedroom apartment provided by the college. Fire code limits occupancy to two people over the age of 18. Housing and an allowance for meals are included. Do you understand these terms?

• Yes
• No

Required Question