Active directory/Servicenow Engineer (100% Onsite - Onsite interviews)

Cleo Consulting

Tennessee

Client: State of TN/TN DOT

Job ID: 66463

Job Title: Service Desk Personnel

Location: 312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243

Estimated Duration: 11/16/2026 - 11/16/2027

Onsite

Description

SUPPLIERS - PLEASE DO NOT SUBMIT ANY CANDIDATES TO THIS REQUISITION WHO WERE ALREADY SUBMITTED TO REQUISITION 66083.
Work Location: 312 Rosa Parks Avenue Nashville, TN 37243
Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required

Printer Administration and Troubleshooting

Server Print Queue, and local Queues

Active Directory Management

Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data

Video Conferencing

Cisco WebEx
MS Teams
Cisco Presence video solutions

Network troubleshooting

Internal vs external
VPN
LTE
Wifi

Application Troubleshooting

Account permission
Compatibility settings
Browser vs installed

Remote support

MSRA
RDP
TEAMs
Webex

Hardware Deployment

ServiceNow
Ticket management
Ticket assignment

Schedule

Days - Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Hours/Day - 7.5
Time Zone - CST
Shifts - Shift 1
Start Time - 8:00 AM
End Time - 4:30 PM
Active - Yes

Apply

Vacancy posted 1 day ago

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