Portfolio Coordinator

Location Hybrid,Dover, NH, 03820,United States Base Pay $83,800.00 - $100,000.00 / Year Employee Type Exempt - FT Description

OUR LEADERSHIP PHILOSOPHY

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

LEADERSHIP COMPETENCIES

Demonstrates Interpersonal Awareness & Skills A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics. Embraces Change & Learning This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances. Utilizes Critical & Creative Thinking Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one’s immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation. Takes Personal Ownership This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

POSITION SUMMARY

The Project Coordinator plays a key role within the Transformation Office, supporting execution of Lighthouse’s strategic priorities by independently managing smaller initiatives and providing operational and delivery support across larger programs. This role serves as both an execution lead for defined projects and a force multiplier for Program Managers and Transformation Office leadership by owning coordination, structure, documentation, and follow-through across the Transformation portfolio.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Independent Project & Initiative Delivery Independently manages and delivers small to medium-sized initiatives, projects, or workstreams with defined scope, timelines, and outcomes, with periodic oversight from Transformation leadership. Translates high-level objectives into actionable plans, milestones, and deliverables. Develops, maintains, and actively manages project plans, schedules, risks, dependencies, and action tracking. Drives execution through effective facilitation, accountability, and timely follow-through on commitments. Proactively identifies risks, issues, or constraints, escalating appropriately and recommending mitigation options. Supports change enablement by reinforcing new ways of working and supporting readiness and adoption activities tied to assigned initiatives. Team Support Provides direct execution and coordination support to Program Managers and Transformation Office leadership on initiatives and programs. Supports scheduling, meeting preparation, agenda development, and materials creation to enable productive working sessions and effective decision-making. Manages defined workstreams, action items, and interdependencies across cross-functional teams. Partners with Program Managers and Transformation Office leadership to support change-related activities, including communications and follow-through on adoption actions. Acts as a trusted member of the Transformation Office by reducing operational burden and enabling consistent execution. Transformation Office Documentation & Templates Serves as the primary owner for creating, maintaining, and improving Transformation Office documentation, templates, and standard tools. Maintains and evolves standard project plans, status reports, governance materials, and execution artifacts used across initiatives. Ensures documentation is accurate, current, and consistently applied across the Transformation Office portfolio. Identifies opportunities to improve standardization, clarity, and usability to support efficient execution and reporting. Enterprise Governance & Emerging Work Supports enterprise governance routines and forums as required, including preparation of materials, tracking of decisions, and follow-up on actions. Assists with intake, prioritization, and coordination of emerging initiatives or ad‑hoc requests aligned to Transformation Office objectives. Provides flexible execution and coordination support for time‑sensitive or evolving work, adapting quickly while maintaining structure and delivery discipline. Communication & Reporting Owns clear, concise project and initiative status updates for assigned work. Prepares summaries, dashboards, and presentation materials to support leadership visibility and informed decision‑making. Ensures stakeholders have timely access to accurate information, decisions, risks, and next steps.

JOB SPECIFICATIONS

Demonstrated ability to independently manage smaller initiatives or projects end‑to‑end. Strong organizational and planning skills with attention to detail and follow‑through. Solid understanding of project and program management fundamentals. Proficiency in Microsoft365 tools, including Excel, PowerPoint, Teams, and SharePoint. Strong written and verbal communication skills. Ability to operate effectively with limited day‑to‑day supervision in a dynamic environment.

EDUCATION, TRAINING, AND EXPERIENCE

Bachelor’s degree in Business, Operations, Organizational Leadership, or a related field preferred (or equivalent experience). 3–5 years of experience in program coordination, project management, operations, or a related role. Experience independently running projects or workstreams required. Exposure to transformation, strategy, PMO, or enterprise initiatives preferred. Financial services or credit union experience is a plus but not required. Foundational project management certification such as CAPM (Certified Associate in Project Management) or equivalent training is a plus.

PHYSICAL REQUIREMENTS

Must be able to walk, stand, sit, speak, read, write, see, hear, push or pull (with or without accommodation). Frequently remains sitting in a stationary position for extended periods of time operating office/computer equipment. Occasionally lifts and/or moves up to 20 pounds. Back Office Benefits That Work for You We know life doesn’t pause when you’re at work — and your benefits shouldn’t either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most. Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load. Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team. Weekly Paychecks – Because waiting two weeks shouldn’t be the norm. 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting. Time Off That Respects Your Life Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one. Volunteer Time Off (VTO) – Give back to your community with paid time to serve. PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry. Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts. Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs. HSA/FSA Options – Save pre‑tax dollars for everyday health expenses. Discounted Pet Insurance – Because furry family members deserve care too. Employee Assistance Program (EAP) – Free, confidential support for life’s challenges — available 24/7. Culture & Connection Annual Bonus Program – Celebrate your wins, your teammates’ successes, and the Credit Union’s growth — together. Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more. Ongoing Training & Career Growth – We invest in your development from day one. Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

TRAVEL REQUIREMENTS

Travel will be required for ongoing training, meetings and/or other business needs.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. #J-18808-Ljbffr Kids For The Future