Ambulatory Services Representative, 40-hours, Days

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. Position Details Exemption Status: Non‑Exempt Hiring Range: $16.54 – $29.76 (final offer may vary within this range based on experience, skills, qualifications and internal equity considerations) Schedule Details: Monday through Friday, 7:00‑3:30pm; 7:30a.m.–4p.m. Shift: 1 – Day Shift, 8 Hours Hours: 40 per week Cost Center: 24070 – 4116 Ambulatory Care Clinics Major Responsibilities Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. Confirms and verifies patient demographic and insurance information. Might collect co‑payments from patients upon arrival. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. Assesses patients' needs, including financial counseling, interpreter services, social services and refers to appropriate person or area. Receives and directs phone calls. Connects the patient's call to the provider or responds to the patient and takes messages as directed. Schedules urgent care appointments as needed and directed by clinicians. Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria. Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources. Qualifications License/Certification/Education: Required: High School Diploma. Preferred: Associate's or Bachelor's degree. Experience/Skills: Required: 3 years of related experience (waived if candidate has Associate's or Bachelor's degree). Required: Ability to use specialized applications software and computer systems. Required: Multifunctional and able to work under stressful situations. Required: Exemplifies professional behavior and excellent communication and human relations skills. Preferred: Knowledge of business office procedures and medical terminology/procedures. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Physical Demands and Environmental Conditions Work is considered sedentary. Position requires work indoors in a patient care environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr