Floor Manager

Full-Service Restaurant · West Village, New York City

The Golden Swan is an elevated New York bistro in the heart of the West Village — the kind of neighborhood place you come to for a burger and a martini solo at the bar one night, and a steak dinner with someone you love the next. Set across two floors, and led in the kitchen by Executive Chef Mark Welker, we pair refined food and drink with genuine, unfussy hospitality. Approachable, but never careless with the details.

We are seeking an experienced, hospitality-driven Floor Manager to join our management team. The ideal candidate is a thoughtful, detail-oriented leader with strong, empathetic instincts, a genuine point of view on hospitality, and a fully hands-on approach to service.

About the Role

The Floor Manager reports directly to the General Manager and is responsible for leading front-of-house operations during service — supporting the team, holding the standard, and ensuring seamless communication between the dining room, bar, host stand, and kitchen. This is a highly guest-facing role that rewards presence, composure, and sound judgment on a busy floor.

Key Responsibilities

• Lead and oversee front-of-house service during assigned shifts, across the dining room and Wallace Room
• Be a visible, steadying presence on the floor, supporting servers, bartenders, runners, and hosts
• Manage pacing, seating flow, and reservations in close coordination with the host team
• Drive guest satisfaction through attentive table touches and confident, proactive service recovery
• Uphold service standards, cleanliness, and the overall presentation of the dining room and bar
• Support staff training, coaching, and day-to-day performance feedback
• Communicate clearly with the General Manager, kitchen, and bar teams to keep service seamless
• Assist with opening and closing procedures and shift reporting
• Uphold all health, safety, and service protocols

Qualifications

• 2+ years of floor management or supervisory experience in a full-service restaurant
• Strong command of front-of-house operations and service standards
• Excellent communication, leadership, and interpersonal skills
• Calm and effective under pressure in a fast-paced, high-volume environment
• Detail-oriented, with a strong sense of ownership and accountability
• NYC Food Handler's License (or ability to obtain promptly)
• Full open availability, Monday through Sunday, including evenings, weekends, late nights, and holidays as needed
• Willingness to work 50+ hours per week
• Able to lift 50+ lbs