Lead Medical Support Assistant

Lead Medical Support AssistantThis position serves as the Lead Medical Support Assistant (MSA) for the Outpatient and Specialty clinical services.Monitors clinic access to care and utilization.Provides educational sessions to train new employees.Performs patient scheduling, registration, and communicates with patients in an appropriate manner.Oversees the status of work within clinical services, to include tracking tasks, ensuring deadlines are met, and work is done in accordance with regulations and specifications.Makes adjustments in workloads to meet established priorities.Resolves workplace issues and complaints, referring more complex issues to the supervisor.Conducts ongoing audits to ensure quality of work and accurate/timely scheduling of appointments.Identifies education and training needs of staff.Work Schedule: Monday - Friday, 7:30am - 4:00pmRecruitment/Relocation Incentives (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 71322-FPermanent Change of Station (PCS): Not Authorized