Clinical Navigator - SBHC

School Based Health Center Clinical Navigator

Help shape the future of student healthcare as part of our brand new School Based Health Center. This unique Clinical Navigator role blends front office support, care coordination, and clinical support to help students access the care they need.

Flexible Opportunity: We recognize that great candidates come from a variety of backgrounds and availability needs. This position may be structured as full-time or part-time, depending on the qualifications and availability of the selected candidate.

Job Summary:

Performs various administrative, clinical, and care navigation activities under the direction of the School Based Health Center leadership and clinic provider(s). Duties include (but are not limited to) below:

Front Office (Administrative)

• Patient Check-in/out: Greeting patients, verifying demographics, and collecting co-pays.
• Scheduling: Booking, rescheduling, and confirming appointments.
• Insurance & Billing: Verifying insurance coverage and processing billing information.
• Records Management: Answering phones, maintaining Electronic Health Records (EHRs), and managing office correspondence.
• Ordering: Orders supplies for the SBHC as needed.

Back Office (Clinical)

• Patient Preparation: Escorting patients to exam rooms, obtaining medical histories, and recording symptoms.
• Vitals: Taking and logging vital signs (blood pressure, height, weight, temperature, pulse).
• Assisting Providers: Helping providers with examinations and minor in-office procedures.
• Lab Work & Testing: Collecting specimens (blood, urine), performing basic lab tests.
• Documentation: Documenting in the EMR according to TSMH policy and procedures.
• Other duties as assigned.

Clinic Navigation (Administrative / Clinical)

• Assist patients as needed to coordinate referrals, follow up.
• Assists with connection to necessary community resources (example: food pantry, etc.)
• Communicates with parents, other healthcare professionals, and academic stakeholders.
• Tracks and reports information on SBHC operations and activities.

Education and Training:

• Certified Medical Assistant, required.

License and Certification:

• Washington State Medical Assistance license, required.
• Current American Heart Association's BLS/CPR certification card on hire or within orientation

Experience:

• Previous administrative and clinical experience preferred.

Skills and Abilities:

• Familiarity with medical terminology
• Must have excellent communication skills both verbal and written.
• Attention to detail.

Full-Time and Part-Time Benefits Overview:

• Paid Time Off
• Medical, Dental, and Vision
• Retirement - 403(b) with matching contributions
• Employee Assistance Program
• Tuition Reimbursement
• Flexible Health Spending Account and Dependent Care Spending Account
• Life Insurance
• Employee Wellness Program

About TriState Health:

TriState Health is located in Clarkston, WA, which is nestled within the Lewis Clark Valley. The Lewis Clark Valley is a hidden gem, located at the confluence of the Snake and Clearwater Rivers and at the mouth of Hells Canyon, America's deepest river gorge. With a mild climate and a four-seasons environment, the valley offers a wide variety of year-round family friendly happenings. Spend time boating on the river, hiking, skiing at nearby resorts, savoring delicious wines and cuisines, attending sporting events, and more! Enjoy life at your pace, your way, in the beautiful Lewis Clark Valley.

Our Mission: Your Health Is Our First Priority!

Our Vision: We place the healthcare needs of our community first by partnering to bring care beyond our walls through innovative technology and collaboration. We are a regional healthcare leader and employer of choice, delivering the highest quality of care to facilitate health, healing, and wellbeing throughout our community and those we touch.

Our Values:

• Quality. Through teamwork, we strive to continuously improve our quality of care and service.
• Compassion. We are the caretakers of our community and we treat each patient, partner, and team member with a tender touch and an unparalleled level of care.
• Respect. We create a culture of respect by engaging professional staff who demonstrates respect for each other, our patients, and their families.
• Collaboration. We seek healthy partnerships both within and outside our walls to build teams that deliver the highest quality of care.
• Innovation. We embrace and integrate new ideas and technology to improve our community's health and wellness.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.