Representative, Customer Service and Support (1st Shift) - City of Industry CA

Job Description Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost‑effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies. Responsibilities Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level where necessary. For selected staff, support Vendor Logistics Program to secure new businesses and deepen business relationships with current customers. Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Continuously identify service gaps, give recommendations, and implement solutions to enhance customer satisfaction. Develop and maintain strong relationships with customers to promote repeating business and customer loyalty. Work collaboratively with cross-functional teams to achieve common goals and objectives. Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately. Maintain and build strong relationships with vendors and suppliers. Generate and analyze reports on order fulfillment metrics and identify areas for improvement. Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency. Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately. Experience & Qualifications General Experience: Minimum 3 years of relevant work. Managerial Experience: Not applicable. Work Schedule Mon‑Fri 6:00 am – 2:45 pm. Benefits Vacation 6 days sick time 8 paid holidays 1 paid "Personal Holiday" Company Bonus Plan 401(K) SAVE Plan Annual Fixed Contribution Medical, Dental, Vision, and Life & Disability coverage Voluntary Benefits Accident/Critical Illness/Hospital Indemnity Benefits Tuition reimbursement and student loan assistance Employee Assistance Program (EAP) Health Savings Account (HSA) with employer funding and wellness incentives Flexible Spending Account (FSA) Employee Referral Program About Us APL Logistics provides innovative, global supply‑chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems. EEO Statement The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally‑protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally‑protected status. #J-18808-Ljbffr APL Logistics