Customer Service Specialist

Los Angeles, CA $24 ‒ $28 Hourly Management Management Join the movement! Erewhon market is trailblazing in the health and wellness industry, and we’re rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing. What You Will Do Consistently deliver extraordinary service on a high volume of tickets in a fast-paced, structured, customer care environment with a keen focus on driving our Erewhon standards through our Customer Service platform Communicate effectively by maintaining clear, courteous, and professional communication in all guest interactions Aim to deepen relationships and drive satisfaction in all guest interactions Identify complex issues and elevate them to the appropriate departments or team members when necessary Provide assistance by staying informed about our products, promotions, services, and policies to offer accurate information and guidance Understand operations and policies related to orders, returns, product availability, shipping, and other Erewhon procedures Contribute to process improvement by identifying recurring customer concerns and suggesting improvements to enhance service efficiency Work closely with the Customer Service Manager and Training Team to strategize and problem‑solve opportunities Communicate daily and report weekly trends and findings Assist with new and ongoing projects with the Customer Service and Training team Other duties as assigned What You Will Bring A positive attitude, patience, empathy, and a customer‑first mindset Team‑oriented and great collaborator, open to feedback and personal development Previous experience in customer service, in‑person or online‑ticketing Strong written and verbal communication skills to converse clearly, effectively and professionally with guests Ability to efficiently manage a steady stream of customer inquiries A calm, tactful and flexible mindset to deescalate hostile or reactive customers Ability to showcase humility, kindness, and appreciation Technical savvy to multi‑task and navigate multiple systems and applications, with speed and accuracy Comfortable learning new technologies, apps and business platforms Preferred proficiencies: Google Suite, Excel, ECRS, previous customer service platform (e.g., Zendesk, Helpscout, etc.) Passion for Customer Service, Training and Development, People, and Health industries (a plus) Other Details Position is based out of Erewhon Corporate Office in DTLA Full‑time position: 40+ hours/open availability, including evenings and weekends $24 - $28 / hour (based on experience) 50% off organic meals; 20% off in‑store purchases and other in‑store discounts Opportunities for career growth over time 401k with 4% match, paid vacation, health benefits and more Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores (Beverly Hills, Calabasas, Culver City, Grove (Fairfax), Pasadena, Manhattan Beach, Santa Monica, Silver Lake, Studio City, and Venice) and a few more stores coming soon including West Hollywood! Erewhon Market is an equal opportunity employer and we are committed to equal employment opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. By applying, you agree to Erewhon’s Notice of Collection policy and all its terms and conditions: #J-18808-Ljbffr