Customer Care Representative

Responds to customer questions via telephone and written correspondence Analyzes problems and provides information/solutions Operates a PC/image station for data extraction Documents information and activities in the database Develops and maintains positive customer relations Conducts follow-up telephone calls/emails to answer customer questions Requirements Requires a HS diploma or equivalent Previous experience in an automated customer service environment Strong computer skills Knowledge of Microsoft Office applications Strong oral and written communication skills Problem‑solving skills Analytical skills #J-18808-Ljbffr