Service Director II

Service Director II

National Horizon Real Estate Services, LLC, in coordination with Blue Summit, is seeking an experienced Service Director II for a large 500+ unit multifamily community located in West Las Vegas.

This role is ideal for a seasoned maintenance leader with strong technical skills, team supervision experience, and the ability to manage maintenance operations at scale. The community includes one-, two-, and three-bedroom apartment homes, modernized interiors, lifestyle amenities, on-site maintenance, and convenient access to major transportation corridors, shopping, dining, employment centers, and recreation.

Position Summary

The Service Director II is responsible for leading the maintenance operations of a large multifamily community, including work order performance, make-ready turns, preventive maintenance, vendor coordination, safety compliance, inventory control, curb appeal, and overall asset preservation.

This position requires a hands-on leader who can manage people, priorities, emergencies, vendors, budgets, inspections, and resident service without the property turning into an episode of "What the hell happened overnight?"

Essential Responsibilities

• Oversee all maintenance operations for a large 500+ unit multifamily community.
• Lead, train, schedule, and support service technicians, porters, groundskeepers, and maintenance team members.
• Manage daily work orders, emergency repairs, resident service requests, and maintenance follow-up.
• Ensure timely and high-quality apartment turns, make-ready completion, punch walks, and move-in readiness.
• Maintain strong curb appeal, property cleanliness, common areas, amenities, building systems, and grounds.
• Perform and supervise repairs related to plumbing, electrical, HVAC, appliances, carpentry, drywall, painting, locks, pools, irrigation, lighting, and general building maintenance.
• Develop and maintain preventive maintenance programs for building systems, equipment, amenities, and community infrastructure.
• Partner with the Business Manager and leadership team to support resident satisfaction, operational goals, occupancy, renewals, and community performance.
• Coordinate vendor scheduling, bids, service quality, access, scope of work, and completion standards.
• Monitor maintenance expenses, inventory, purchasing, supplies, tools, equipment, and vendor usage.
• Conduct routine property inspections and identify safety, liability, maintenance, and capital improvement needs.
• Respond to after-hours maintenance emergencies and participate in the on-call rotation as required.
• Ensure compliance with company policies, OSHA standards, Fair Housing requirements, local codes, safety procedures, and applicable laws.
• Maintain accurate maintenance records, inspection logs, inventory records, vendor documentation, and work order notes.
• Support a professional, accountable, safety-focused maintenance culture.

Minimum Qualifications

• Minimum 5+ years of multifamily maintenance experience required.
• Prior experience in a maintenance supervisory or service leadership role required.
• Experience supporting maintenance operations at a large multifamily community strongly preferred.
• EPA certification required.
• HVAC certification required.
• Strong working knowledge of HVAC systems, plumbing, electrical, appliances, pools, turns, preventive maintenance, and general building repairs.
• Experience supervising maintenance team members, assigning work, managing schedules, and ensuring accountability.
• Ability to troubleshoot complex maintenance issues and make sound operational decisions.
• Ability to manage high-volume work orders, make-readies, emergencies, vendors, and competing priorities.
• Strong communication, organization, documentation, and resident service skills.
• Ability to work a flexible schedule, including after-hours emergencies and on-call rotation.
• Valid driver's license and reliable transportation may be required based on property needs.

Preferred Qualifications

• Experience with 300+ unit or 500+ unit apartment communities.
• Pool certification, CPO certification, or similar credentials preferred.
• Nevada multifamily maintenance experience preferred.
• Experience with property management software, mobile maintenance platforms, work order systems, and digital inventory tracking.
• Experience with value-add, stabilized, transitional, or operationally complex assets.
• Bilingual English/Spanish skills are a plus, but not required.

Physical Requirements

This position requires the ability to perform hands-on maintenance duties, including walking the property, climbing stairs and ladders, lifting and carrying equipment or supplies, bending, kneeling, reaching, using tools, working indoors and outdoors, and responding to maintenance needs in various weather conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Compensation

Pay range is TBD based on experience. Final compensation will be determined based on qualifications, certifications, leadership experience, technical skills, operational background, and alignment with the needs of the community.

How to Apply

Interested candidates should submit a current resume for consideration. Please include relevant multifamily maintenance experience, certifications, supervisory background, technical skills, and work history.

Qualified candidates selected to move forward will receive additional information regarding next steps.

Equal Employment Opportunity Statement

National Horizon Real Estate Services, LLC and Blue Summit are Equal Opportunity Employers. Equal employment opportunities are provided to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Employment decisions are based on qualifications, experience, merit, business needs, and the ability to perform the essential functions of the position, with or without reasonable accommodation.