Account Manager - Financial Wellness Solutions - Large Corporate and Vertical

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As an Account Manager within PNC's Financial Wellness Solutions organization, you will be based in the East Territory. PNC Financial Wellness Solutions offers a comprehensive suite of services designed to support the evolving needs of businesses and their employees. As an Account Manager, you will be responsible for deepening existing client relationships, driving ongoing engagement, and ensuring successful adoption and growth across our solutions for Large Corporate, Diversified Industries Group (DIG), and Financial Institutions Group (FIG) clients. This role is critical to long‑term client satisfaction, retention, and expansion. In this role, you will work directly with clients to design, implement, and advance financial wellness programs that align with their organizational goals and objectives. You will deliver innovative solutions including health and benefit accounts, student debt solutions, earned wage access, and other financial wellness offerings, using a consultative approach to drive value for clients. You will grow relationships with new clients while strengthening and expanding partnerships with existing clients, collaborating closely with experienced client services teams and internal partners to support the ongoing growth and retention of your book of business. This role requires regular travel within the assigned territory to support client engagement, relationship management, and business development efforts. Preferred experience includes deepening and expanding client relationships within professional services, manufacturing, healthcare, wholesale, or general services sectors. Additional locations within the East Territory may be considered. PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Under supervision, develop and maintain assigned long‑term client relationships. Provide sales or consultative support to clients and serve as the liaison between clients and operational servicing units. Participate in pricing and resource discussions and develop the scope of service provided to existing and potential clients. Serve as the point of contact for client matters. Identify and develop new servicing opportunities with existing clients to build and maintain a long‑lasting relationship, leveraging industry and PNC knowledge to inform customers of appropriate products, services, rates, and other opportunities. Negotiate servicing agreements and servicing fees for existing clients if contract modifications are needed; work with in‑house counsel on contract negotiations; review servicing agreements to ensure contract terms meet servicing guidelines. Participate in the analysis, assessment, and documentation of client requirements. Forecast and track key account metrics. Identify customization needs and work with service partners to decide/implement. Manage processes outlined in the contract and partner to resolve challenges regarding implementation and production issues. Serve as an escalation point for high‑severity requests or issues, working toward finding the best solution to maintain a positive client relationship. Expectations Customer focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing risk – Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role, including: Roles at this level typically require a university/college degree, with 3+ years of relevant/direct industry experience. Certifications are often desired; in lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Preferred Skills Account Management Client Counseling Competitive Advantages Go‑to‑Market Strategies Influencing Skills Negotiation Relationship Building Sales Operations Competencies Customer Relationship Management Applications Customer Support Policies, Standards and Procedures Decision Making and Critical Thinking Effective Communications Flexibility and Adaptability Managing Multiple Priorities Negotiating Problem Management Process Pay Transparency Base Salary: $55,000.00 – $119,600.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Benefits include medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy and doula reimbursement, educational assistance (select fully paid programs), a robust wellness program with financial incentives, and paid time off (up to 11 paid holidays, 9 occasional absence days, 15‑25 vacation days, maternity and/or parental leave). Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents – Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in hiring practices. #J-18808-Ljbffr PNC Financial Services Group, Inc.