Credit Support Analyst

Job Description

Join a team that helps deliver accurate, well-controlled credit risk information that supports sound lending decisions and reliable reporting. You’ll collaborate across risk and operations while improving processes that protect the firm and our clients.

Job summary 

As a Credit Support Analyst in Wholesale Lending Services , you partner with Credit Risk and Operations teams to set up and maintain credit facilities, manage client reference data, and research reporting exceptions to ensure accurate, well‑controlled credit risk information. You help ensure a complete, accurate, and controlled view of client credit exposure to support lending decisions, regulatory reporting, and risk management.

Job responsibilities

• Review incoming credit requests and accurately enter facility and client information into systems
• Partner with Credit Risk and Operations teams to support credit facility setup and ongoing maintenance
• Manage client reference data to support accurate exposure and reporting
• Manage workflow of tasks, queries, issues, and requests, including prioritization and escalation as needed
• Produce and monitor exception reports, add commentary, and resolve discrepancies
• Research and resolve inquiries in a timely manner, escalating issues when appropriate
• Communicate clearly and effectively with business partners and stakeholders
• Support a well-controlled operating environment by following procedures and maintaining data quality
• Participate in process improvements and organizational initiatives
• Contribute to meeting team key performance indicators and service level targets
• Perform additional related duties as assigned

Required qualifications, capabilities, and skills 

• 2 years of relevant job and/or industry experience supporting credit, lending, or operational processes
• Strong organization skills with the ability to manage multiple priorities and deadlines
• Strong verbal and written communication skills and client service mindset
• Ability to work effectively in a fast-paced, control-focused environment
• Effective time management skills and attention to detail
• Strong analytical, problem-solving, and decision-making skills
• Ability to research issues and drive resolution in a timely manner
• Ability to work collaboratively as part of a team
• Working knowledge of Microsoft Excel, Word, and Outlook

Preferred qualifications, capabilities, and skills 

• Undergraduate degree
• Loan operations experience
• Basic knowledge of investment banking products (industry-standard term: TCP)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.