Relationship Manager - Customer Growth, Business Cards & Payments

Build long-term meaningful relationships with business owners Understand customers' businesses and goals and help them achieve greater success Use a consultative approach to optimize rewards and benefits from products Serve as a trusted advisor and informed teacher to business owners Grow customer purchase volume in the assigned territory Manage all aspects of the sales cycle Conduct outreach to business owners to set appointments Assess current customers' needs using a consultative approach Drive existing account engagement Educate customers on the Capital One value proposition and business solutions Teach customers how to leverage purchasing, travel, and electronic accounts payable payment solutions Learn purchasing needs and behaviors of current customers Analyze total business spend to identify opportunities for additional products and services Build broad and technical product knowledge and understand customer processes Assist customers with incorporating products into purchasing platforms and bookkeeping software Maintain and update CRM systems for data compliance Drive incremental card charge volume with existing customers Requirements At least 3 years of sales experience Bachelor's Degree (preferred) 5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio (preferred) 1 year of experience working with Small Businesses Customers (preferred) 1 year of experience in the financial services industry (preferred) Proficiency using Salesforce.com (preferred) Proficiency using Google Suite (preferred) Ability to secure appointments directly with customers Proven experience growing existing customers in the field Relationship building and strategic selling skills Strong organizational, interpersonal, telephone, and PC skills Excellent needs-based oral presentation skills Project and process management, interpersonal influence, networking, project ownership, and workflow management skills Capital One will not sponsor a new applicant for employment authorization for this position Core Competencies Demonstrates strong relationship-building and consultative selling skills to drive customer engagement and optimize business solutions. Proficient in managing the sales cycle and utilizing CRM systems to enhance customer interactions and data compliance. Highest-signal resume keywords Sales Experience Consultative Selling Customer Relationship Management Salesforce.com Proficiency Financial Services Industry Experience ATS Optimization Keywords Hard Skills Sales Experience Consultative Selling Customer Needs Assessment Data Analysis Project Management Soft Skills Relationship Building Interpersonal Skills Organizational Skills Oral Presentation Skills Networking Skills Industry Keywords Financial Services Small Business Customers Sales Cycle Management Business Solutions Incremental Charge Volume Tools & Technologies Salesforce.com Google Suite CRM Systems #J-18808-Ljbffr Jobtailor