Lead Director, Digital Product - Conversational AI Strategy

Role Description

We are looking for a dynamic, passionate, and experienced product leader to join the Signify Health team and define the long-term strategy for how we move care homeward for all. This is a senior individual-contributor (IC) role responsible for setting direction in a highly ambiguous, emerging space - one that represents a long-term strategic bet for the company. You will operate with significant autonomy, translating ambiguity into a clear multi-year vision, and be trusted to represent that vision both inside Signify and externally with clients, vendors, and industry forums.

You will collaborate with and influence cross-functional peers including clinicians, analysts, operational teams, client success executives, and client support associates - and extend that influence beyond product to shape decisions at the division and department level. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.

This role will report to our Lead Director of Day of Service (DOS) Execution.

Roles and Responsibilities

• Define and own the long-term product strategy for Signify's AI-driven Outreach and Rescheduling capabilities.
• Architect the AI-driven orchestration logic required to capture and re-engage members following a cancelled appointment.
• Articulate a long-term vision and secure alignment across stakeholders at the department and division level.
• Serve as a trusted representative of Signify to external stakeholders.
• Operate with a high degree of autonomy, planning and delivering strategy with limited oversight.
• Deliver across departments and multiple functions and product teams.
• Proactively identify user or business needs and recommend innovative solutions.
• Develop a clear, longer-term vision and roadmap with value definitions tied to both customer and corporate strategy.
• Identify longer-term market and technology trends, quantifying opportunities.
• Maintain a pulse on emerging technologies and system-wide architecture.
• Observe and interview users across multiple product lines to validate product direction.
• Act as a versatile, senior product athlete.
• Understand the healthcare industry, key trends, and current market movement.

Qualifications

• Bachelor's degree in business or a quantitative field, or an equivalent combination of formal education and experience.
• 10 or more years of professional experience, including 7 or more years of product experience.
• Strong technical acumen with the ability to lead the integration of AI models.
• Experience in Conversational AI or NLP-driven product management.
• Demonstrated ability to influence at the department/division level.
• Experience engaging directly with external stakeholders.
• Excellent written and verbal communication skills.
• Experience collecting, analyzing, and synthesizing data from disparate sources.

Requirements

• Proven experience integrating and normalizing disparate datasets.
• Ability to analyze the member rescheduling journey to identify "leakage" points.
• Experience representing a product or strategy externally.
• A track record of mentoring or coaching product talent.
• Innate curiosity with a passion to share knowledge and challenge the status quo.
• Passionate about transforming the US healthcare system.
• Acute focus on the user, ensuring each problem statement traces back to core points.
• An entrepreneurial spirit, able to work independently.

Pay Range

The typical pay range for this role is: $144,200.00 - $288,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.