Sales Associate - Manhattan

Job Description

Job Description

At Baked by Melissa, we don’t just sell cupcakes - we deliver a premium, joyful, and memorable guest experience rooted in exceptional service and thoughtfully crafted products. Our bite-size treats are beloved nationwide, and our in-store experience is the heart of the brand.

We are looking for elevated, service-driven Sales Associates who take pride in hospitality, exude professionalism, and create meaningful connections with every guest who walks through our doors. This role is perfect for individuals who thrive in a fast-paced environment, love engaging with people, and hold themselves to the highest standard of customer care.

As a Sales Associate, you are not just serving a product - you are representing a premium brand and delivering moments of delight that turn guests into loyal fans.

What You’ll Do 

Deliver a Premium Guest Experience

• Provide elevated, hospitality-driven service that reflects Baked by Melissa’s SWEET standard (Smile, Welcome, Engage, Educate, Thank).

• Greet every guest with warmth, sincerity, and polished professionalism.

• Create personalized, engaging conversations to understand guests’ needs and make thoughtful product recommendations.

• Demonstrate deep knowledge of our handcrafted products, ingredients, seasonal offerings, and ongoing promotions.

Drive Sales Through Expertise & Engagement

• Convert browsing guests into enthusiastic buyers through confident storytelling, sampling, and consultative selling.

• Consistently meet and exceed individual and store sales goals.
  Maintain a high level of product knowledge and brand awareness to support suggestive selling opportunities.

Operate With Excellence

• Ensure accuracy and care when processing all transactions using the POS system.

• Execute daily operational responsibilities including store opening/closing procedures, inventory counts, and restocking.

• Maintain a pristine, organized, and visually elevated store environment, ensuring our premium brand standards are always upheld.

Be a Trusted Brand Ambassador

• Respond to guest questions with poise, knowledge, and a solution-oriented approach.

• Uphold safety, cleanliness, and operational standards at all times.

• Escalate potential security or operational concerns to management promptly.

• Contribute to a positive, team-oriented culture built on enthusiasm, accountability, and pride in the brand.

Qualifications 

• High school diploma or GED required

• 18 years of age or older

• Previous retail, hospitality, or customer service experience preferred - luxury or specialty retail experience is a plus

• Exceptional communication skills and a naturally warm, welcoming personality

• Ability to deliver polished, consistent, top-tier customer service in a fast-paced environment

• Must be able to lift 30 lbs and stand for extended periods

• Weekend and holiday availability required

Benefits and Perks