Service Desk Technician - After Hours

$18 - $20 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
*THIS IS FOR AFTER HOURS POSITIONS ONLY! SHIFT HOURS WILL FALL BETWEEN 8PM - 8AM EST, AND DAYS WILL BE DEPENDING ON NEEDS OF BUSINESS. ONLY APPLICATIONS OF THOSE ABLE TO WORK WITHIN THAT TIME FRAME WILL BE CONSIDERED. THIS IS NON-NEGOTIABLE.*
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $18/hr to $20/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Service Desk Technician - After Hours in Shelton, CT vacancy

Tier 2 IT Support Specialist
$55k - $70k
...same commitment! LDI Connect is a high-performing technology services company with a proven track record of creating rewarding... ...analysis and permanent resolution strategies. Participate in after-hours / on-call rotation as required by business needs. What We’re...
Suggested
Permanent employment
Local area
Remote work
LDI Connect
Shelton, CT
5 days ago
ICT Systems Technician Level I
$45k
...Description JOB SUMMARY: ICT Systems Technician – Level I provides... ...delivering high-quality customer service. The technician will respond efficiently... ...: $45,000/annually; $21.64/hour ESSENTIAL FUNCTIONS: #... ...faculty before, during, and after meetings as determined by the...
Suggested
Work experience placement
Work at office
Flexible hours
Weekend work
Afternoon shift
Post University
Waterbury, CT
20 days ago
Senior Business Systems Analyst
$98k - $166.5k
...and test analyst(s) with duties as necessary. On-Call and/or after-hours work required.Skills Qualifications Required:Experience in HRIS... ...understanding of the digital platform, cloud applications, web services, server-side components and APIsData analysis skills including...
Suggested
Temporary work
Flexible hours
Knights of Columbus 1039
New Haven, CT
5 days ago
Skilled Maintainer (37.5 Hour)
$51.88k - $67.75k
...Highlights:Full-time | 1st Shift | 37.5 Hours per weekMonday - Friday | 6:00 am - 2:00... ...have the opportunity to: Clean the grounds, service areas and sidewalks (including snow and... ...Connecticut Online Employment Center job posting.AFTER YOU APPLY: Some email providers may...
Suggested
Full time
Work at office
Immediate start
All shifts
Shift work
Day shift
State of Connecticut, USA
Meriden, CT
3 days ago
Call Center Customer Service Representative | Hybrid After Training
$25 per hour
...Job Description Job Description Call Center Customer Service Representative | Hybrid After Training Madison, CT Area | $25.00 per Hour Bring Your Customer Service Experience to a Company That Invests in Its Employees If you have experience in a busy call...
Suggested
Hourly pay
Permanent employment
Full time
Temporary work
Work at office
Local area
Remote work
Monday to Friday
A.R. Mazzotta
Madison, CT
6 days ago
IT Specialist
$33 - $38 per hour
...needed. Assist with ensuring compliance and regulatory requirements are met; HIPAA, SOC2, HITRUST. Participate in on-call and after-hours support as necessary Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field;...
Hourly pay
Full time
Work experience placement
Work at office
Work visa
Night shift
Weekend work
Hyperfine | AI-Powered Portable MRI
Guilford, CT
3 days ago
IT Support Specialist
$25 - $29 per hour
...American IT Solutions, Inc. provides "World Class Technology Services to Small Businesses and fortune 500 companies nationwide." Founded... ...reimbursement Comp time or additional pay for substantial after-hours work Key Responsibilities Managed IT Services and Technical Support...
Full time
Part time
Work at office
Remote work
American IT Solutions
Hamden, CT
3 days ago
Service Desk Technician (Tier 1)
$16 - $18 per hour
...self in a manner consistent with client service expectations. Supervisory Responsibilities... ...experience in call center or service desk environment. ~ Knowledge of various PC... ...by applicable federal or state laws. Hourly Compensation Range: $16/hr to $18/hr...
Hourly pay
Full time
Work at office
Local area
Remote work
Logicalis, Inc.
Shelton, CT
2 days ago
Field Operations Technician
...with you. Our Ideal Field Operations Technician A Fixer : Are you passionate... ...be responsible for providing on-site services and support to our customers by providing... ...Be flexible with working hours, including after-hours support Strong analytical skills...
Full time
Work experience placement
Work at office
Flexible hours
Integrity Systems & Solutions, LLC
Cheshire, CT
6 days ago
Management and Program Analyst
...WHAT IS FACILITIES MANAGEMENT AND SECURITY SERVICES ? A description of the business... ...by month/day/year, and indicate number of hours worked per week, on your resume. You... ...meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the...
Permanent employment
Full time
Contract work
Temporary work
Part time
Work experience placement
Work at office
Local area
Internal Revenue Service
New Haven, CT
4 days ago
IT Support & Network Operations Analyst
...join our dynamic team. This hybrid role combines traditional service desk responsibilities with network operations center (NOC) functions... ...support for critical system incidents outside of regular business hours.Respond promptly to urgent system issues, ensuring minimal...
Work at office
Monday to Friday
Flexible hours
Night shift
Corserva
Trumbull, CT
4 days ago
Tech Aide
$20 - $25.3 per hour
...position is between $20.00 and $25.30 per hour. Job Summary: Under direct... ...# Clean and disinfect equipment and area after diagnostic studies as well as procedures.... ...and with other units to provide quality service through communication, cooperation and collaboration...
Hourly pay
Daily paid
Work experience placement
Work at office
Local area
Shift work
Weekday work
Midstate Radiology Associates
Wallingford, CT
23 days ago
CT Tech Aide
$20 - $25.3 per hour
...# Clean and disinfect equipment and area after each use. Maintain work area in an orderly... ...and with other units to provide quality service through communication, cooperation and collaboration... ...0 AM - 4:00 PM + holiday rotation (1 major/1 minor holiday per year). Weekly Hours: 8
Part time
Local area
Shift work
Midstate Radiology Associates
Meriden, CT
16 days ago
Field Service Technician (Laborer)
$21 - $24 per hour
...Harbors in Seymour CT is seeking a Field Services Technician (Laborer) to join our safety conscious... ...Comprehensive health benefits coverage after 30 days of full-time employment... ...response situations can extend beyond 8 hours, up to 12-24 hrs. Perform physical functions...
Full time
Local area
Weekend work
Clean Harbors, Inc.
Seymour, CT
3 days ago
Clinical Support Associate- 24 hours/Eves-Medical/Telemetry Unit-Hooker 1
...performs various general clerical, communicative, and support services tasks to nursing, medical, and other staff members on the nursing... ...with medical terminology requiredWork schedule: 24 hours/eves shift (3:00pm-11:30pm), rotating weekends and holidaysGaylord...
Shift work
Gaylord Hospital
Wallingford, CT
1 day ago
Business Systems Analyst 2
...reporting accuracy, and ongoing enhancement of business intelligence solutions.Provide break/fix support during and outside of business hours.Manage projects from initiation through completion, maintaining timelines and delivering results on schedule.Work closely with end...
Work experience placement
Work at office
Shift work
Cooper Cos.
Trumbull, CT
2 days ago
Business Systems Analyst
...business sign-offTeamwork & SupportCollaborate closely with IT and business teams across the organizationOccasionally assist with help desk and general IT support as neededWhat We're Looking ForRequired QualificationsAssociate's Degree in Information Technology or related...
Work at office
3 days per week
PFP
Orange, CT
5 days ago
Customer Service Clerk
...everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency... ...work station for duration of scheduled shift, which may exceed 8 hours per day.Regularly lift, pull, push and rotate merchandise that...
Local area
Immediate start
Shift work
ShopRite
Derby, CT
4 days ago
Technical Analyst
...Equivalent combination of education and experience considered in lieu of degree. - Be available to work during standard client business hours. Projects may involve clients from any US time zone, so work outside of the individual's local business hours may be required....
Minimum wage
Contract work
Temporary work
Work experience placement
For subcontractor
Local area
Remote work
MAXIMUS
Bridgeport, CT
4 days ago
Maintenance Technician
...dependable, skilled, and customer-focused Maintenance Technician to support the daily operations of a multifamily... ...management team. Maintain accurate work-order and service records. Participate in an after-hours on-call rotation, including evenings, weekends, and...
Full time
Afternoon shift
NAVARINO PROPERTY MANAGEMENT LLC
Shelton, CT
5 days ago
Core Application Specialist (Hybrid)
...Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 70 years... ...environment. Physical and Mental Requirements Full-time hours required, with additional hours as necessary to accomplish...
Full time
Work at office
Local area
Mutual Security Credit Union
Shelton, CT
20 days ago
IT Support Specialist
...Both Overview Information Systems Technicians, Cryptologic Technician Networks, and... ...operations and watch floors; mix of help desk and user support, network and systems administration... ...eligibility, and Navy needs; in service conversion opportunities for qualified...
Apprenticeship
Worldwide
Shift work
US Navy
Derby, CT
2 days ago
Annuities Inbound Sales Consultant
$57.2k - $94.4k
...at one of the world's leading financial services institutions! Prudential Annuities, a division... ...or End of the purchase period), after one year of service. Eligibility to... ...employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of...
Part time
Work experience placement
Work at office
Immediate start
3 days per week
Prudential Financial
Shelton, CT
2 days ago
Technical Specialist I
$20.75 - $31.5 per hour
...processes in assigned area. Run plating production processes meeting safety, quality, delivery, and throughput goals. Complete Day by Hour boards and Team Improvement boards as appropriate. Quality Identify good and bad parts. Understands basic Plating...
Permanent employment
Temporary work
For contractors
Parker Hannifin Corporation
North Haven, CT
2 days ago
Helpdesk Analyst
$40k - $55k
...Help Desk Administrator Compensation depends on experience: Range from $40k-$55k Position Objective: The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist...
Work at office
Wellington Steele and Associates
Orange, CT
3 days ago
IT Technician (Part-Time)
...mission by maintaining secure, dependable, and efficient technology services. Provides first-level technical support for desktop... ...experience and training substituting on a year-for-year basis. Hours may vary and frequently include evenings. Must possess and maintain...
Part time
Work at office
Afternoon shift
Town Of Wallingford
Wallingford, CT
4 days ago
Identity Data Analyst & Tester
...Job Description Job Description Identity Data Analyst & Tester (SailPoint / Okta) Contract Role Flexible Office Hours, Monday - Friday Onsite, Remote (EST) or Hybrid Role Overview The Identity Data Analyst & Tester (SailPoint / Okta) is a contract role...
Contract work
Work at office
Remote work
Monday to Friday
Flexible hours
Apidel Technologies
Shelton, CT
9 days ago
Customer Service Automotive Technical Specialist
$24 - $30 per hour
...challenges? FCP Euro is looking for Customer Service Automotive Technical Specialists to join... ...employees. Company HSA contribution. 120 hours of PTO (Paid Time Off), 40 hours of Paid... ...date for this position is September 8th. After a 6‑week on‑site onboarding, Monday‑...
Work at office
Remote work
Monday to Friday
Shift work
FCP Euro
Milford, CT
4 days ago
Field Service Technician
$25.88 - $38.1 per hour
...Field Service Technician Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure... ...commercial truck and trailer is preferred. Must be available for a 40-hour work week, which may include weekends, holidays, and shifts...
Hourly pay
Full time
Temporary work
Part time
Work experience placement
Local area
Remote work
Night shift
Afternoon shift
Early shift
Rivian
Shelton, CT
4 days ago
Now Hiring IT and Telecom Field Technicians
...looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national... ...on call and ready to respond to service requests within your territory Preferred... ...Compensation & Perks Paid hourly while on site 1099 contractor...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Meriden, CT
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician - After Hours. Be the first to apply!