Guest Experience Specialist/Unit Inspector

COMPANY OVERVIEW:

At Scenic Stays, we strive to provide an unforgettable guest experience. Our guests have an abundance of vacation rental companies to choose from when booking their trip to Destin and 30A, but it’s our commitment to exceptional hospitality that keeps our guests coming back year over year.

POSITION SUMMARY:

We are currently seeking results oriented individuals who are eager to join a fast growing company that is locally owned and operated. We are in search of highly motivated team members who are comfortable and experienced working in an onsite condominium complex. Ideal qualities for each candidate is hospitality driven, adapts easily on the job, and seeks a high level of guest and owner satisfaction.

RESPONSIBILITIES:

Responsibilities include but are not limited to:

• Ensure a positive guest/owner experience. Eye contact and smiling are essential.
• Assist guests with all phases of reservations, i.e., phone reservations, walk-ins, check-ins/check-outs, guest packets, etc.
• Answer all incoming calls in a professional and pleasant manner and with a “smile” in your voice.
• Prepare and follow up with work orders for owners and/or guests.
• Communicate with housekeeping and maintenance.
• Greet all coming into the front desk area.
• Assist General Manager and Assistant General Manager with other tasks as needed.
• Inspecting units after the housekeeper finishes service.
• Making sure cleaning standards are met.
• Checking the unit inventory and replenishing.
• Reporting maintenance issues and damages in the unit.
• Reporting furniture, carpet and drapery cleans that are needed or need to be replaced.

QUALIFICATIONS:

• Strong communication skills in person and on telephone Good organizational skills
• Ability to work weekends

COMPENSATION & BENEFITS:

Hourly Rate: $17.00 - $19.00

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs