Administrative Assistant (Dispatch)

Seeking a Scheduling Administrative Assistant in Wheat Ridge, CO (Denver)

Join us at Arapahoe Fire Protection!

Founded in 1989, Arapahoe Fire Protection is a leading fire protection company with offices in Aurora, Colorado Springs, and Wheat Ridge Colorado. We are seeking candidates who are looking for a company that they can growth with. We are a family-owned company who values its employees and is looking for future leaders in our business.

Essential Duties and Responsibilities:

• Works closely with company owners, managers and technicians to provide its customers with outstanding professional service.

• Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience.

• Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved.

• Handles multiple interactions via, email, phone, TEAMS, online portals in fast timely, accurate manner, every customer matters.

• Utilizes electronic filing systems for internal documentation and client deliverables.

• Scheduling internally with technicians and externally with clients for inspections and service.

• Contributes to team effort by accomplishing and achieving results.

• Identifies change in processes and the optimal application to promote efficiency.

Qualifications:

• Strong organizational and follow-up skills.

• 1-2 years + administrative, dispatch, scheduling experience, or relevant experience.

• Ability to communicate effectively via telephone, email, and text.

• Excellent interpersonal communication skills, and the ability to maintain a cooperative manner and positive attitude while working under pressure.

• Ability to work independently as well as part of a team, and to also get along with a variety of different personality types and help to maintain an efficient and conflict-free work environment.

• A personality that is energetic, pro-active, approachable and friendly, and professional.

• A “team player” attitude.

• Background demonstrating extraordinary work ethic, dependability, and reliability.

• History of building trust and maintaining confidentiality.

• A willingness to learn.

• High school diploma or equivalent.

• Proficient use of Outlook, Word, Excel and TEAMS.

Job Type:

• Full-time, on-site, Monday - Friday

• 40 hours a week

Why Join Us?

• Competitive Compensation: Hourly pay range of $20-25/hr.

• Benefits Package: Health, dental, vision, 401(k) with match, PTO, holidays.

• Career Growth: Opportunities for professional development and advancement.

• Culture: Be part of a supportive and inclusive team in a company that values integrity, innovation, and employee wellbeing.

• Denver Lifestyle: Work in one of the fastest-growing cities in the country with access to the Rocky Mountains, vibrant culture, and year-round activities.

Arapahoe Fire is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.