Business Analyst III, Staff Technology Solutions

Business Analyst III

Chick-fil-A, Inc. Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first. Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

As a Business Analyst III, you'll contribute your design, analytical, and problem-solving skills to help transform and maintain financial applications that support Chick-fil-A's philanthropic areas. You will serve as the primary technical owner and trusted partner between Digital Transformation & Technology (DTT) and the Philanthropic Financial Services (PFS) team. You will ensure the stability and evolution of the PFS financial ecosystem, which includes Oracle Cloud ERP, Workday, and Adaptive Insights.

In this role, you don't just gather requirements; you are a hands-on technical steward responsible for the health of complex integrations, SQL-based data troubleshooting, and the seamless flow of financial data across cloud platforms. You will collaborate daily with engineering pods and external partners to bridge the gap between business needs and technical execution.

Responsibilities

• Technical Stewardship:
  • Leverage technical understanding and business acumen to translate high-level business requirements into functional and technical specifications for a DevOps pod to meet strategic goals and objectives of the broader organization
  • Serve as the Technical Steward for the Charitable Entities data collection; monitor and resolve data lake ingestion failures and integration errors.
  • Gather, possess and document functional and technical knowledge and cross-train staff as required
• Production Support:
  • Perform daily "Keep the Lights On" activities, including monitoring Oracle Receivables import exceptions, corporate card transaction flows, and Adaptive integration successes.
• Integration Management:
  • Partner with the Financials API Pod and Oracle Engineering to design, test, and support integrations utilizing AWS (Lambdas/ECS), Oracle Integration Cloud (OIC), and SFTP protocols.
• Data Analysis & Troubleshooting:
  • Utilize SQL (via Deloitte Cloud Insights) to query Oracle databases for root-cause analysis of financial discrepancies and system bugs.
• Cross-Functional Liaison:
  • Lead requirements sessions for new enhancements, translating complex business needs from PFS and WinShape leadership into technical specifications for developers.
• Identity & Access Management:
  • Manage user lifecycle and security permissions across the tech stack (WAS, Workday, Oracle, Adaptive) to ensure appropriate internal controls.
• Vendor & Partner Management:
  • Manage technical relationships and support tickets with external partners, including Deloitte, Oracle Support, and Wells Fargo

Required Qualifications (Knowledge, Skills, & Abilities)

• Proficiency in writing and executing SQL queries for data validation and troubleshooting
• Solid understanding of API-led connectivity, middleware (OIC preferred), and cloud infrastructure (AWS).
• Ability to quickly learn and understand technical systems
• Strong analytical and problem-solving skills
• Experience building strong relationships with others and values the opinions and strengths of teammates
• Excellent written and oral communication skills with the ability to explain technical concepts to non-technical financial stakeholders.
• Attention to detail
• Self-starter who can work autonomously with significant latitude
• Servant spirit with strong sense of stewardship

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Experience with Adaptive Insights (FP&A tool).
• Experience with Oracle Cloud ERP (GL, AP, AR, Expenses) and Workday
• Experience with Oracle Integration Cloud (OIC) and BI Publisher.
• Familiarity with AWS Lambda and ECS tasks for data processing.
• Experience in a "Technical Business Analyst" role supporting financial services or non-profit entities.
• Experience supporting custom software in an Agile software development lifecycle

Preferred Years of Experience

3

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Required Major/Concentration

Computer Science, Information Systems Management, or related technical field

Relocation Assistance Provided

No