Scheduling Coordinator (OR)

Job Title & Specialty Area: Scheduling Coordinator (OR)

Department: Operating Room

Location: Plano, TX

Shift: Monday - Friday 6:00AM-2:30PM, No Weekends, No Call & No Holidays

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

Serves as Scheduling Coordinator in various departments within the organization. Consistently demonstrates the core values of Children's Health System. Contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers, and payers throughout the healthcare experience. Performs a wide variety of patient care activities, including: working the front desk in their assigned department; determining appropriate studies to schedule; ordering various possible exams which are performed among different areas with differing time schedules and requirements; the prompt and accurate handling of scheduling, registration and financial processes; addressing patient concerns; and communicating using AIDET throughout the delivery of care. May collaborate with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all of its support processes. Manages insurance authorization and referral process and responsible for collection of funds. Possesses strong verbal and written communication skills including good voice quality, good diction and articulation.

Responsibilities

• Coordinate department schedule between patient, staff, and physician; provide professional customer relations via telephone and in person to solve problems and assist patients; and schedule appointments, order supplies, check patients in/out, and charge patients via computer.
• Ensure clinical information coincides with orders and scheduled appointments; and ensure that procedural flow is accurately determined, i.e., rooms, technical staff, times, and physicians
• Collaborates to deliver a seamless, exceptional customer experience across a broad range of customer touch points, channels, processes, and applications. Works across multiple functions and with all levels of the organization.
• Responds to inbound interactions utilizing EMR to schedule surgeries and procedures, confirm patient appointments, registrations, and inquiries following established protocols to ensure patient safety and data integrity.
• Utilizes EMR to proactively contact patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries following established protocols to ensure patient safety and optimize the revenue cycle.
• Facilitates surgery appointments across multiple facilities; organizes appropriate staff; ensures patient understanding prior to surgery or procedure; coordinates smooth patient flow in accordance with all processes, procedures, and guidelines.
• Coordinates physician to physician communication to ensure appropriate referrals, pre-authorization, and clinical necessity are obtained prior to procedure to ensure patient safety and optimize the revenue cycle.
• Manages and coordinates obtaining consents, authorizations, pre-certification of professional services to secure coverage and payment, and medical information as it is received, to have efficiently available to the physician and staff.
• Ensures own compliance with all Children’s Health and department policies and procedures. Is open to constructive feedback and willing to work on areas identified as needing improvement.
• Complies with Health Insurance Portability and Accountability Act (HIPAA) at all times to safeguard protected health information.
• Performs other duties as assigned/required.

WORK EXPERIENCE

• At least 1 year job related experience, preferably in healthcare setting required
• Knowledge of terminology used by insurance/ managed care health plans preferred
• Knowledge of medical terminology preferred

EDUCATION

• High school diploma or equivalent required; additional training beyond high school required
• Two-year Associate's degree or equivalent experience preferred

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.