Care Coordinator

Minimum Qualifications:

Education: Bachelor's degree from an accredited college or university in any field.

Licensure: Licensure is not required.

Experience: One year work experience providing at least twelve months of related case management/care coordination service to either the adult or child population. Must be able to assist clients struggling with multiple stressors. Understanding of the special problems and treatment of consumers with mental illness. Understanding of community resources and social support development is required.


Additional requirements:

Completion of AHCA approved targeted case management training within 3 months of hire.


Must be certified through the Florida Certification Board (FCB) within 6 months of hire.

Must be 21 years of age.

Negative Drug Screening prior to hire and throughout employment.

Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver's License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance. (must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).

Working Conditions: Services are provided on-site in the office. Schedule may be irregular, based on client availability and must be available to work up to two evenings a week up to 6:30pm EST.


Computer Literate

Job Duties:

• Meets with the clients to accurately and rapidly assess and document the client's symptoms, diagnosis, and interventions, and assures that all program criteria are met for opening the case.
• Completes all documentation to open and close the client in Care Coordination Program.
• Maintains a Continuity of Care in accordance with Florida Statues and Florida Administrative Codes, 65E-15, Case Management Regional Operating Policy and Florida Medicaid Manual.
• Within 30-days links the client with necessary resources to assist with the client's needs and follows up as applicable to complete the service.
• Uses appropriate crisis intervention skills and anticipate and prevent crisis where possible.
• Provides services in a way that utilizes the principles of recovery and treats every client as a partner in a process to better their lives.
• Remains current in the general knowledge of psychotropic medication, side effects, and DSM diagnosis, and recognizes when medical services are appropriate.
• Completes treatment plan reviews, progress notes and other documentation (i.e. time sheets, outcome measures, FARS/CFARS etc.) in an accurate, timely and compete manner.
• Assist medical providers in the completion of forms (i.e. Immigration, Pinellas County Human Services forms, PIQs, etc.).
• Links the individual/family with necessary resources to assist the family with needs and monitors the effectiveness of these interventions.
• Provides care coordination services that are culturally competent, solution focused, strength based, recovery oriented, and co-occurring capable as they are needed by program families.
• Meet productivity standards as set by Suncoast Center.
• Other duties as assigned.

Core Competencies:

• The ability to function and operate as a team player, showing dignity and respect for all.
• The ability to comply with all equal employment opportunity and ethical standards and regulations.
• The ability to take direction in a respectful and productive manner from supervisors and managers.
• The ability to work, as scheduled, in a timely fashion, and with an attitude oriented to service.
• The ability to have cordial and professional relationships both within the organization and with vendors, clients and third parties.
• If appropriate, the ability to produce all appropriate paperwork and reports consistent with contractual, state or federal standard, and to prepare and submit such paperwork on a timely basis.
• The ability to understand and comply with Suncoast Center, Inc. policies and procedures.
• The ability to render compassionate care and equal commitment to serve clients in need of healthcare assistance.

Benefits & Perks:

Health & Wellness

• Medical, dental, and vision insurance with 0 copy for Teledoc Appointments
• EAP Supports
• Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability
• Options to secure additional Life/AD&D as well as short term disability

Work-Life Balance

• Paid time off + 10 company paid holidays

Growth & Development

• Professional development options through our Learning Management System and live trainings

Other Perks

• 403b with up to a 5% company match
• Monthly Social Committee Events

All positions require a screening through the Clearinghouse. This site was implemented under the directive of House Bill 531 (2025).