Ecommerce Technical Support Specialist

Ecommerce Technical Support Engineer

The Ecommerce Technical Support Engineer is responsible for the development, maintenance, and support of internal ecommerce web applications across a portfolio of automotive and powersports brands. This role supports multiple websites and systems in a small-team environment and serves as an internal technical resource for diagnosing issues, validating fixes, and implementing improvements. The position is a part of the ecommerce team, and requires collaboration with sales, marketing, and internal customer service teams.

Essential Duties and Responsibilities

• Develop, and maintain internal web applications, tools, and ecommerce site functionality
• Support and enhance frontend and backend components across multiple ecommerce websites
• Investigate, reproduce, and resolve internal technical issues impacting ecommerce operations
• Serve as an escalation point for technical issues originating from operations or customer service teams
• Perform root-cause analysis and recommend sustainable, long-term solutions
• Use GitHub for version control, code review and issue tracking
• Coordinate, execute, and validate development and staging environment testing
• Test bug fixes, configuration changes, and new feature releases prior to production deployment
• Assist with regression testing to ensure stability across multiple brands and sites
• Support integrations between ecommerce platforms and internal systems
• Maintain technical documentation related to recurring issues, fixes, and system processes
• Communicate technical findings and solutions clearly to non-technical stakeholders
• Manage Cloudflare WAF rules and maintain site security
• Full-stack knowledge of website to drive improvement from database, server, and frontend.

Requirements

Required Qualifications

• Minimum of 3 years' experience in web application design and development
• Proficiency in modern web technologies including JavaScript, HTML, and CSS
• Experience with backend development languages or frameworks (e.g., PHP, Node.js, Python, or similar)
• Experience with SQL, with the ability to write and modify queries to retrieve, analyze, and troubleshoot data issues across systems.
• Working knowledge of GitHub for code storage, issue tracking, testing and deployment.
• Experience with WooCommerce or other PHP based ecommerce architecture
• Prior experience supporting multi-brand or multi-site ecommerce environments
• Strong troubleshooting, debugging, and analytical skills
• Demonstrated experience testing web applications across development, staging, and production environments
• Ability to work independently and collaboratively within a small team
• Ability to translate and communicate to non-technical stakeholders
• Knowledge of Google properties such as Google Search Console, Analytics, Tag Manager.

Performance Expectations

• Internal technical issues are resolved accurately and efficiently
• Ecommerce websites remain stable, reliable, and scalable
• Solve for recurring issues through improved fixes, documentation, and process updates
• Effective collaboration is maintained across development, operations, and support teams
• Internal tools and systems continue to improve in reliability and usability