UCaaS Business Development Rep - Entry Level

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Business Development Representative (BDR)

AI-Enhanced UCaaS & CCaaS Solutions

Position Overview

Vitel Global is seeking a motivated, results-driven Business Development Representative (BDR) to support our growing sales and channel partner organization. This role is responsible for identifying, engaging, and qualifying prospective business customers, MSPs, IT service providers, technology consultants, and channel partners interested in Vitel Global's AI-enhanced Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solution.

The ideal candidate is a proactive communicator with a strong desire to succeed in technology sales, build relationships, and generate new business opportunities.

Key Responsibilities

Lead Generation & Prospecting

• Identify and research prospective customers, MSPs, agents, resellers, and strategic channel partners.
• Conduct outbound prospecting through phone calls, email, LinkedIn, and other sales engagement tools.
• Develop targeted prospect lists based on industry, company size, technology requirements, and growth opportunities.
• Execute outbound campaigns to generate qualified sales opportunities and build pipeline.

Opportunity Qualification

• Engage prospective customers to understand their current communications environment, business challenges, and technology needs.
• Qualify opportunities based on company size, number of users, existing solutions, purchasing timeline, and decision-making authority.
• Identify opportunities for UCaaS, CCaaS, AI-powered communications, and related technology solutions.
• Schedule qualified discovery meetings and product demonstrations for Account Executives and channel sales leadership.

  Channel Partner Development

• Identify and recruit potential MSPs, technology consultants, trusted advisors, and referral partners.
• Follow up and qualify inbound leads, and set appointments for Channel Managers.
• Introduce Vitel Global's partner program, product portfolio, and revenue opportunities.
• Support initial partner engagement, qualification, and onboarding coordination.
• Build relationships that contribute to long-term channel growth and recurring revenue.

  CRM & Sales Pipeline Management

• Maintain accurate prospect, activity, and opportunity records in V CRM.
• Track outbound activities, lead status, meeting outcomes, and pipeline progression.
• Provide regular reporting on prospecting activity, qualified opportunities, and sales pipeline performance.
• Collaborate with sales leadership to improve messaging, campaigns, and conversion rates.

  Qualifications

• 1–3+ years of experience in business development, inside sales, lead generation, or customer-facing sales.
• Experience in telecommunications, UCaaS, CCaaS, SaaS, MSP, or technology sales preferred.
• Strong verbal and written communication skills.
• Comfortable conducting outbound calls and engaging decision-makers.
• Ability to identify business opportunities and communicate value propositions.
• Familiarity with CRM platforms and sales prospecting tools.
• Self-motivated, organized, competitive, and goal-oriented.
• Ability to work independently while contributing to a collaborative sales team.

  Key Performance Indicators (KPIs)

Performance Metric | Monthly Target

| Outbound calls | 800–1,200
| Personalized emails / outreach | 400–600
| Qualified sales meetings | 15–25
| Qualified sales opportunities | 10–20
| New channel partner prospects | 20–40
| CRM activity compliance | 100%
 
Targets may be adjusted based on experience, territory, campaign strategy, and whether the BDR focuses on direct sales or channel development.

Compensation & Benefits

• Competitive base salary plus performance-based incentive compensation.
• Additional incentives for qualified opportunities, channel partner recruitment, and pipeline development.
• Career advancement opportunities into Account Executive, Channel Account Manager, or Sales Leadership roles.
• Training and development in UCaaS, CCaaS, AI communications, and technology sales.

Success Profile

A successful BDR at Vitel Global is a high-energy, relationship-oriented professional who consistently generates qualified opportunities, develops productive partner relationships, and contributes directly to the company's recurring revenue and channel growth objectives.