Jr Underwriter & Agent Support Specialist

Jr Underwriter

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time. We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions. Our mission is to give companies the tools they need to change the future of their business.

This position directly supports the Sales Managers, National Account Manager, Business Development Manager of Merchant Accounts, and the Chief of Staff. This position will perform underwriting, customer service activities for merchant sales including document collection, data entry, database maintenance, and sales support activities as requested. The Jr Underwriter plays a crucial role in onboarding, training, and providing ongoing support to Payarc Sales Account Executives. This position requires proactive task management and the ability to make independent decisions to enhance the efficiency of sales support, client onboarding, and customer service activities. Effective management, delegation, and independent decision-making are essential for maintaining productivity, ensuring efficiency of the department.

Responsibilities & Duties

· Independently underwrite low-risk accounts (up to $10,000 Monthly Volume, $250 High-Ticket) before final review.

· Collaborate with the underwriting team by conducting a periodically review of our existing merchants to ensure compliance with Underwriting Guidelines and risk standards.

· Review and make decisions on Agent Applications, approving or declining based on background checks and account verification results.

· Recommend risk mitigation techniques to minimize financial loss exposure to the Bank when creating and/or approving proposed risk structures for a merchant account.

· Subject Matter Expert for conducting training for Sales Account Executives and merchants on the application portal.

· Educate agents and merchants on application processes and required documents.

· Manage tasks delegated to others to ensure application completeness, with accuracy and timeliness.

· Ensuring compliance guidelines are met by reviewing documentation accuracy and assisting with inquiries.

· Partner with agents, provide internal support, and handle additional duties.

· Advising Agents on approvals, holds, or declines, and communicate decisions clearly.

· Monitor pending accounts, follow up weekly, and generate reports for management.

Qualifications / Experience Required

· +6 months of relevant experience

· Task delegation

· Strong communication and interpersonal skills.

· Proficiency with task management tools.

· Ability to make independent decisions and prioritize tasks effectively.

· Familiarity with merchant application processes and documentation requirements is a plus.

· Proficiency in Microsoft Office

· Proficient in Adobe Acrobat

· Ability to multitask in a fast-paced environment.

· Strong interpersonal skills for interacting effectively with key internal and external contacts.

· Judgment and resourcefulness to solve problems independently.

Education Requirements

· Bachelor's degree preferred.

Physical Requirements (i.e. – lifting requirements/lbs., prolonged sitting, etc.)

· Prolonged sitting