Boutique Fitness Business Strategist

About the opportunity This is an exciting opportunity for individuals eager to help define customer needs and execute strategies to solve them. We have the privilege of launching new services, products, and integrations that deliver real value across four key everyday verticals. This role in particular will start by supporting a portfolio of boutique fitness studios with their strategy, customer journey, marketing, and metrics. This individual will be hands‑on and energetic about studio operator success, but will also be collaborative in helping us better define the offering, scaling it for success. Job Responsibilities Consult Xplor Growth Satellite (STL) Customers (primarily in Fitness and Wellbeing) on their marketing, sales, and customer journey strategy Provide excellent and strategic guidance to STL customers by proactively consulting them on their customer journey communications Deliver ideas, strategies, and materials that drive STL customer satisfaction, product/service adoption, and month‑over‑month retention Support in building a consultative high‑touch product by incorporating automated ways to deliver marketing strategies at scale Efficient and timely launch and implementation of services with a high level of accountability Follow Standard Operating Procedures for the delivery of services to Xplor STL customers Has a blend of SaaS and consulting knowledge and can apply that background to the evolution of STL Proactively address client needs and improve the quality, reliability, and repeatability of STL services Be open to new and creative ways of adding customer value, helping to elevate the offering Operate in a fast‑paced startup‑type environment where you are open to and can help execute on new ideas and activities to drive customer success and generate revenue Qualifications We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever‑evolving and complex environment. We are inspired by meeting big‑picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do. Experience in studio marketing, operations, or the fitness industry True love for customers and helping people Extensive experience in implementation, delivery, creation and development of service deliverables using various Xplor technologies or other software platforms Ability to support the Emerging Technologies Team with various projects in a remote setting Ability to execute strategic vision and to implement best practice processes Exceptional communication skills, both verbal and written, with self‑awareness and strong client‑facing presence to be able to effectively communicate with clients. Highly ethical, ability to demonstrate empathy, humility, motivation and listening skills Passion for fitness, health, and wellness, our vision, and the customer problems we are solving Marketing expert with an ear to the ground on the latest digital marketing trends and tactics Working arrangements US Remote: You can work fully remote in this position, provided you reside in the United States and have full working rights. Compensation $70,000–$75,000 per year. May be considered for a discretionary bonus. Benefits and Perks Paid Parental Leave benefit programs #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements Equality, Diversity, and Artificial Intelligence We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here. We are proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All information will be kept confidential according to EEO guidelines. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via View email address on click.appcast.io. Application Process We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email. #J-18808-Ljbffr Xplor