Call Center Agent

Call Center AgentAt Children's Happy Teeth, we believe every child deserves a bright, healthy smile — and every parent deserves a smooth, stress-free experience. With multiple offices across Southern California, our mission is to make dental visits fun, friendly, and easy to schedule. We're looking for a Call Center Agent who shares our passion for excellent customer service and enjoys helping families every day.As a Call Center Agent, you'll be the friendly voice our patients hear first! You'll handle incoming and outgoing calls, assist with scheduling and rescheduling appointments, route calls to the correct office, and answer basic questions about our services. This role is perfect for someone who is detail-oriented, patient, and tech-savvy — and who loves helping people!Key ResponsibilitiesAnswer and route incoming calls promptly and professionallyUse multiple software platforms to manage calls, calendars, and messagesAssist with scheduling and patient inquiries for multiple office locationsMaintain detailed and accurate patient records in our scheduling systemDeliver an outstanding customer experience in every interactionWork closely with office teams to ensure scheduling accuracy and positive patient experiencesQualifications1+ year of experience in a customer service or call center role (dental/medical experience a plus)Reliable and punctual with a positive attitudeExcellent phone etiquette — friendly, patient, and professionalStrong attention to detail and accuracyComfortable using technology — including scheduling software, CRM tools, and emailBilingual (English/Spanish) is a big advantageWhy You'll Love Working With Us:Supportive team cultureOpportunities for career advancementCompetitive payHealth, dental, and vision insurancePaid time off and holidaysIf you're a people person who loves providing great service and thrives in a dynamic team, we'd love to meet you!