Community Manager

Job Description

Job Description

Description

Impruvon partners with Intellectual and Developmental Disability (IDD), Behavioral Health, and Long-Term Care provider organizations across the country. Our platform and services support providers in meeting regulatory compliance requirements, strengthening documentation integrity, and demonstrating measurable outcomes for the individuals they serve.

We work closely with provider leadership, clinical teams, and frontline staff to ensure operational readiness, regulatory compliance, and sustainable performance. Impruvon was founded in 2020 by CEO Justin Amoyal following a personal tragedy: his brother passed away due to a preventable overdose in a supported living environment. That experience shapes everything we build: safety, clarity, and accountability in high-stakes care settings.

About the IMPACT Community

The IMPACT (Improving Medication Practices & Advancing Care Together) Community is Impruvon's end user community, a space built for the administrators, direct support professionals, program managers, and clinical leaders who use our platform every day to serve individuals with IDD, Behavioral Health needs, and other long-term care populations. It's designed to facilitate shared learning, elevate customer voices, drive feature adoption, and build a network of practitioners who support one another across organizations. It is not a sales channel, it is a peer community grounded in mission.

Community programming includes best practices webinars, customer spotlights, panel discussions, and role-based education sessions, covering topics from eMAR transitions and MedBox best practices to workforce challenges, financial sustainability, and regulatory compliance.

At the center of IMPACT is an Advisory Council, a structured group of customer leaders who provide product feedback, help shape community direction, and serve as the voice of the customer within Impruvon.

Position Overview

Impruvon is seeking a Community Manager to own two connected mandates: the day-to-day ideation, planning, and execution of the IMPACT Community, and the logistics and planning of prospect-facing events, including industry conferences, trade shows, and webinars. This is a highly cross-functional role that combines event programming, content creation, stakeholder coordination, and relationship building across both customer and prospect audiences.

As primary steward of the IMPACT brand and community experience, the Community Manager ensures every touchpoint, from webinar invite to Advisory Council session, reflects Impruvon's values of trust, mission, and genuine partnership with customers.

This role collaborates closely with Customer Success, Product, Sales, and Marketing to ensure community programming is aligned with customer needs, product direction, industry trends, and company growth objectives.
Key Responsibilities

Event Programming & Execution

• Ideate, plan, and successfully execute end user community events including best practices webinars, customer spotlight presentations, panel discussions, and role-based education sessions.
• Ideate, plan, and successfully execute prospect facing events including thought leadership webinars, panel discussions, trade show / conference events. 
• Own the unified event calendar across community, trade show, and webinar programming, setting cadence, identifying topics, securing speakers, and managing logistics end to end.
• Source and prepare customer speakers and panelists, partnering with CSMs to identify strong candidates and coach them through content preparation.
• Manage all event promotion, registration, and attendance — partnering with Marketing on outreach strategy and creative assets.
• Facilitate live events confidently and professionally, serving as host and moderator for virtual and in-person sessions.
• Manage event lead attribution and follow-up, and track budget spend versus ROI with the VP of Marketing.

Content Creation & Curation

• Create, curate, and maintain a library of community content and resources, slide decks, session recaps, recordings, resource guides, newsletters, and post-event materials, organized by audience and topic for easy reuse.
• Develop content that reflects diverse customer segments: role-based (admin, staff, clinical, executive), topical (compliance, workforce, technology), and location-based audiences.
• Partner with Marketing to ensure community content is consistently on-brand and amplified through appropriate channels.

Advisory Council Operations

• Support the successful operation of the Advisory Council: meeting logistics, agendas, communications, follow-through on action items, and ensuring feedback reaches Product, CX, Marketing, and Leadership.
• Coordinate Advisory Council member recruitment, onboarding, and ongoing engagement, in partnership with the CCO.
• Prepare briefing documents, discussion materials, and recaps between sessions.

Cross-Functional Collaboration

• Partner with Customer Success Managers to identify compelling customer stories and testimonials, flag adoption challenges worth addressing in community programming, and source speakers and subject matter experts.
• Collaborate with the Product team to incorporate roadmap updates, feature highlights, and product feedback loops into community programming.
• Partner with Marketing to keep community content on-brand and effectively amplified across company channels.
• Partner with Sales to hand off qualified event leads and align on trade show and target-account strategy.
• Collaborate with the Training Specialist to align community education programming with formal training initiatives and customer certification efforts.

Community Strategy & Growth

• Develop and maintain the IMPACT Community strategy, including audience segmentation, programming mix, engagement model, growth targets, and national/regional event expansion.
• Identify and evaluate opportunities to highlight Impruvon's pharmacy and EHR partners within community programming.
• Build scalable community infrastructure including event templates, playbooks, speaker guides, and process documentation.

Success Metrics 

• Event Attendance & Registration Rate — # of registrants and attendees per event; trend over time by event type and audience segment.
• Community Engagement Rate — active participation (repeat attendees, Advisory Council engagement, speaker pipeline depth).
• Event CSAT — average post-event satisfaction score (target: ≥4/5).
• Content Library Growth — # of resources published, organized by format and topic; utilization rate where measurable.
• Advisory Council Health — meeting cadence maintained, member retention, action item completion rate.
• Feature Adoption Correlation — community event attendance correlated with increased adoption of featured workflows (in partnership with CSMs and data).
• Cross-Functional Impact — CSM, Product, and Marketing stakeholder satisfaction with collaboration and output quality.
• Conversion rate of Lead to Deal per event (and associated ROI) 

Skills, Knowledge, and Experience

Required Qualifications

• Experience in community management, customer marketing, or a related field, with demonstrated success planning and executing virtual and in-person events (trade shows, webinars, user groups) from ideation through post-event follow-up.
• Strong content creation skills: comfortable producing polished slide decks, written summaries, resource guides, and promotional copy.
• Excellent facilitation and public speaking skills; comfortable serving as host and moderator for live sessions.
• Strong project management skills with the ability to juggle multiple events and workstreams simultaneously.
• Highly collaborative working style with experience coordinating across multiple internal stakeholders (success, product, marketing).
• Strong written and verbal communication skills; able to write clearly for both customer and internal audiences.
• Ability to travel up to 25-30% of the time to support in-person events

Preferred Qualifications

• Experience in healthcare technology, IDD, Behavioral Health, or human services.
• Familiarity with customer advisory councils or similar governance structures.
• Experience with community platforms, webinar tools (e.g., Zoom Webinar, Hopin, GoToWebinar), and event management software.
• Background in customer education, customer success, or account management.
• Experience working in a fast-growing startup environment where structure is still being built.

Benefits

Benefits

At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:

• Competitive compensation aligned with experience
• 100% company-paid medical coverage (base plan)
• Dental & vision available
• 401(k)
• Company-paid life, AD&D, STD & LTD insurance
• Lifestyle Spending Account (wellness, personal use, and company swag)
• Flexible PTO + company holidays
• Flexible, remote-friendly work environment
• Mission-driven work with real impact on vulnerable populations
• Opportunity to own and grow a critical function within the company

Why Join Us

Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risk in care settings across the country. As Community Manager, you will build something meaningful from the ground up — a community where providers who care deeply about the people they serve can learn from each other, grow together, and drive better outcomes with Impruvon by their side.