Director of Client Services

As the Director of Client Experiences at aKillion, you are the bridge between cutting-edge AI capability and enterprise-level execution. You aren’t just managing relationships; you are a strategic architect helping our agency partners design, deploy, and scale custom AI agents that redefine their operational DNA. You will lead the lifecycle of client success—from the initial high-stakes onboarding and technical alignment to the strategic scaling of AI solutions across their entire enterprise portfolio. Your goal is to ensure that aKillion isn’t just a tool, but the engine driving their measurable growth. The Impact: What You’ll Lead AI Agent Orchestration: Partner with agencies to identify high-impact workflows and lead the deployment of specialized AI agents that automate and optimize their core services. Enterprise Onboarding & Launch: Own the “Day 0” to “Day 90” experience, ensuring enterprise clients move from concept to fully functional AI integration with speed and precision. Strategic Scaling: Proactively identify opportunities for agencies to expand their use of aKillion, turning initial pilots into wide-scale, revenue-generating AI departments. Cross-Functional Synergy: Act as the “voice of the agency” for our Product and Engineering teams to ensure our AI roadmap stays ahead of enterprise market demands. Performance Engineering: Translate complex AI performance metrics into clear, executive-level narratives that prove ROI and secure long-term renewals. Do these describe you? Think in Systems: You see business problems as workflows and are obsessed with how AI and automation can solve them at scale. Speak “Executive” & “Engineer”: You can build deep trust with C-suite stakeholders while effectively communicating technical requirements to our product team. Are an AI Evangelist: You aren’t just “interested” in AI; you understand how it is fundamentally reshaping the agency landscape and want to be at the forefront of that shift. Thrive in the Build: You enjoy the “messy middle” of launching new technology and are skilled at creating the playbooks that make the complex feel simple. The Requirements 5+ Years of Experience: Proven track record in high-level Client Success, Solutions Architecture, or Agency Operations, specifically working with enterprise or publicly traded companies. Agency DNA: A deep understanding of how agencies make money, how they scale, and the friction points they face when adopting new technology. Strategic Account Mastery: Demonstrated success in managing high-value portfolios, driving net-revenue retention (NRR), and navigating complex enterprise renewals. Data Literacy: The ability to dissect performance data and transform it into a compelling story of operational efficiency and growth. Adaptability: The grit to thrive in a fast-paced environment where the product evolves weekly and the “standard procedure” is often something you will help create. The Package Performance Bonus: 20% of base at target. $120,000 on-target earnings. Medical: Two plans to choose from. aKillion pays 80% of your premium , and 50% of the cost when you add a spouse, children, or your whole family. In-network preventive care is $0 . Dental: Humana PPO with no annual maximum and three cleanings a year instead of the standard two. Vision: Humana Vision 130. Annual eye exam plus a $130 allowance toward frames or contacts every 12 months. Care On Demand: A doctor by phone or video 24/7 through HealthiestYou — including mental health — at no additional cost. Prescriptions fill at any network pharmacy or by mail in 90-day supplies. #J-18808-Ljbffr aKillion