Front Desk Member Experience Coordinator SFL

Job Description

Job Description

Job description:  Community Coordinator (On-site) Pompano FL

We are seeking a Full time  Community Coordinator  with great hospitality, sales, people engagement and leadership skills to join our Venture X team in Pompano Beach, FL. The Community Coordinator Provides excellent customer service to Venture X internal, external, and prospective members by accurately assessing all customer needs. Conducts the initial First Impression experience for any person entering the Venture X doors. Demonstrating and maintaining a professional image of the Venture X brand at all times and on all platforms. This is a great entry level position for recent college graduates or someone looking to grow with a fast growing company .

About Venture X:
Venture X strives to provide high quality, flexible workspace options to business professionals allowing our members to grow their companies and exceed their business goals. We provide a unique set of amenities and benefits that support business growth and professional development. Our vision is to provide upscale, flexible workspaces in every major city around the world.

Reports to:  Community Sales Manager

Responsibilities include but are not limited to:

Sales Process - Prospecting, Tours, Follow Up, Execution and set up with proper documentation along the process.

• Assisting in scheduling tours.
• Assisting in sending out tour reminders.
• Greet prospective members at time of tour.
• Obtain walk in information, and enter into CRM with tour booking.

Customer Service

• Provide 100% effective and friendly customer service with all current and potential members with a 4-6 hour acknowledgment and confirmation of the issue.
• Provide a timely response to all reported issues by members with continued response until resolution with escalation to Community Sales Manager/Owner as needed.
• Resolve member issues with professionalism, empathy, and patience.

Goals - Assist with meeting all occupancy, sales, marketing and financial goals.

• Meet with Community Sales Manager and/or Owner to understand location occupancy, sales, marketing and financial goals.
• Assist with reporting on weekly, monthly and quarterly achievements.

Networking

• Works on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
• Create a collaborative environment amongst our members through events and personal introductions.
• Makes signs for events with required advertisements to ensure successful event.
• Perform set-ups and breakdown of events, including ordering food and beverages.
• Prepares newsletter to make sure members are aware of every upcoming event.
• Assists with providing proposals and pricing on Events and/or meeting rooms.
• Assist events to ensure there is a good balance of educational, member appreciation, cultural and lead generation/sales related events.

Operations

• Process member move ins and move outs.
• Perform front desk services which include answering phones, greet and check in members or guests.
• Perform Mail/package collection, sorting and distribution timely.
• Maintain package tracking log for receipt and delivery of members packages as well as providing notification of packages as needed with applicable charges as needed.
• Provide first impression experience.
• Maintain current member list which includes new members and removal of former members.
• Set up and maintain all member files, mail folders and/or mailboxes.
• Prepare, audit and maintain all 1583 forms with ID's for all Virtual Members.
• Issue keys, access cards, mailbox keys and maintain reconciliation with management company.
• Schedule office resets for any members moving out which include painting, cleaning and/or furniture resets.
• Troubleshoot printing, internet and phone requests.
• Conduct building walkthroughs to ensure cleanliness throughout the day.
• Make ready each conference room prior to and after use.
• Confirm conference room bookings and book conference rooms as requested.
• Maintain tidy and cleanliness of the Café throughout the day.
• Perform opening and closing duties of the location.
• Assist with ordering and manage stock of consumables as well as various office supplies as well as ordering and maintaining toiletries.
• Maintain company standards and expectations of the appearance of the location.
• Keep office fresh and maintained throughout the day.

Billing & Collections -

• Assist with timely Billing process.
• Assist with entering charges in Deskworks as needed.
• Assist members with billing issues and/or questions.
• Assist community Sales Manager with entire collections process to ensure all payments are made timely and any issues with non-payment is addressed prior to end of month with action required.
• Perform collections upon billing after every bill run.
• Address and collect on any rejected payments with 24 hours.

Qualifications:

• Hospitality / Co-working space experience is helpful.
• Practical solution finding individual who takes a hands-on approach and is driven to achieve results.
• Any combinations of education, training or general experience in shared office space, commercial real estate, hospitality, co-working, leasing (commercial or residential), property management that would provide the sales background and knowledge base to perform efficiently of all expectations of the job.
• HubSpot experience a plus.

Must haves:

• An energetic team player with a positive personality.
• Flexible, reliable, results-oriented, and self-motivated.
• Excellent oral, written and presentation communication skills.
• Fluent English (Spanish is a plus).
• Basic computer skills and knowledge of basic IT.
• Ability to multi-task and work efficiently in a fast paced environment.
• Ability to take/provide constructive and positive feedback.
• Ability to stand on feet for long periods of time.
• Ability to operate a computer and monitor for long periods of time.
• Must be in good physical condition and be able to lift over 50 lbs.

Compensation/Benefits:

• Base Salary: $45,000 - $55,000 BOE
• 401k Matching / Health / Dental / Vision after 90 days
• Commissions & Bonus potential