Operations Manager

Operations ManagerAs a CBRE Operations Manager, you will be responsible for providing operational and financial support to the Account Leader and their team, working on a customer account, ensuring contractual requirements are delivered. This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.What You'll Do:Respond to client inquiries and concerns, ensuring prompt and quality service delivery, and conduct follow-ups to ensure customer satisfaction.Understand the scope of the customer contract and ensure that all work is carried out accordingly.Be a financial and operational systems champion. Propose initiatives to implement cost-saving opportunities in order to achieve customer and financial savings targets.Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.Review processed invoices and ensure accurate cost center coding.Coordinate the billing application, calculating margins, raising invoices and submitting to clients.Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.Ensure consistent delivery of core operational and financial outputs on the account.Respond to inquiries on financial reports for Accounts Receivable, Payable, and open Purchase Orders.Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.Gather and analyze data to identify and resolve complicated, unprecedented issues. Potential recommendation of new methods might be required.Recommend enhancements to current procedures and solutions to boost the team's efficiency.Provide formal supervision to third party vendors. Monitor their schedule and tasks.Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to identify opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions.Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Operations Manager position is $82,000 annually and the maximum salary for the Operations Manager position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).