KEY HOLDER (HARBOR EAST)

Key Holder

From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. Kneads combines H&S's history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. As soon as you walk through the doors, we're dedicated to you and your "Kneads," whether that's a coffee to go, or meeting with colleagues, we are here to provide a space of comfort, a space that can unleash your creativity, and a space where Baltimore becomes a family.

Job Summary

The Key Holder is a frontline leader responsible for supporting daily store operations, opening and closing the restaurant, and creating and maintaining a positive guest and employee experience. This role acts as a shift supervisor, providing guidance to staff during service, maintaining operational standards, and assisting with administrative and inventory tasks as assigned. The Key Holder represents management during shifts in the absence of the General Manager and Assistant Manager.

Role & Responsibilities

• Opening and/or closing the bakery/restaurant according to company policies, including securing the building, overseeing alarm systems, and ensuring all equipment is powered down or activated properly.
• Document incidents, attendance concerns, performance issues and communication to store manager.
• Oversee front-of-house operations to maintain exceptional guest service, efficient flow, and cleanliness standards.
• Assist in training and coaching team members, reinforcing company culture, service standards, and performance expectations.
• Resolve guest concerns professionally and escalate issues to management when needed.
• Ensure all food safety, sanitation, and cleanliness standards are followed in compliance with local health regulations.
• Monitor inventory levels, restock supplies, and assist with deliveries and storage rotation (FIFO).
• Handle cash management responsibilities, including counting drawers, safe counts, bank deposits, and reconciling discrepancies according to policy.
• Support production coordination, make sure product par levels are met and front displays are replenished and visually appealing.
• Maintain a calm, positive, leadership presence.

Qualifications

Minimum of 12 years of experience barista experience, food service, caf, or bakery environments; high-volume experience strongly preferred.

Previous supervisory or shift lead experience highly preferred.

Strong communication skills and the ability to lead, motivate, and work collaboratively with a diverse team.

Ability to remain professional and solution-oriented during busy or stressful service periods.

Understanding of food handling, sanitation standards, and safety protocols.

Comfortable handling money, operating POS systems, and completing shift paperwork.

Requirements & Physical Demands

Ability to stand and walk for extended periods (up to 810 hours per shift).

Ability to bend, reach, lift, and carry up to 35 lbs.

Comfortable working in a fast-paced bakery/restaurant environment.

What's in it for you?

At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages, including medical/dental/vision, short term disability, retirement savings, paid time off, flexible spending accounts, employee assistance program and of course - cool company swag.

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.