Business Analyst (FCCMS) - Contract _ Columbia, SC

Business Analyst (FCCMS) - Contract _ Columbia, SC Full time | SUNSHINE ENTERPRISE USA LLC | United States Posted On 05/29/2026 Job Information IT Services Work Experience 4-5 years City: Columbia State/Province: South Carolina Zip: 29212 Job Description Business Analyst (FCCMS) Location: Columbia, SC Hybrid (2 days onsite per week) Duration: 12 Months Employment Type: Contract Experience Required: 6+ Years Candidate Location: Current SC resident only. No relocation. Some travel within SC for onsite training. Project Scope: The client is seeking an experienced Business Analyst / Project Lead to support the Family Court Case Management System (FCCMS) project within the Department of Social Services (DSS). The consultant will serve as a Functional Subject Matter Expert responsible for business analysis, system testing, defect troubleshooting, end‑user training, and operational support during the maintenance and operations phase. This role will work closely with project managers, technical teams, vendors, and county stakeholders to ensure successful implementation and support of the statewide Family Court Case Management System. Key Responsibilities Business Analysis Review functional designs produced by vendors. Analyze existing and proposed business processes and system changes. Develop General System Design (GSD) documents for enhancements and new functionality. Create business process models and workflow documentation. Assist with troubleshooting and resolution of complex functional defects. Testing & Quality Assurance Develop and execute test scenarios, test cases, and test scripts. Perform component, integration, regression, security, performance, and acceptance testing. Record, validate, and analyze test results. Identify, document, and reproduce defects for development teams. Participate in incident review meetings and provide root‑cause analysis. Prepare and manage test data and interface files for testing activities. Maintain test traceability against requirements and use cases. Review system test reports, training materials, and related deliverables. Training & User Support Conduct end‑user training sessions for county staff during system rollout. Create and maintain training materials, FAQs, workarounds, and user manuals. Develop computer‑based training (CBT) videos and provide online training support. Provide Level 2 help desk support for complex application issues. Communicate announcements, updates, and workarounds to end users. Additional Responsibilities Update application configurations as needed. Create and maintain Adobe Acrobat forms and documents. Collaborate with stakeholders, technical teams, and project leadership. Travel within the state as needed to conduct onsite training sessions. Required Skills & Experience 5+ years of experience preparing, documenting, and executing: Test plans Test scripts Test cases Test criteria for IT systems projects 2+ years of experience using and supporting Family Court Case Management System (FCCMS). 2+ years of experience with: Integration testing Security testing Performance testing Regression testing Acceptance testing Strong troubleshooting and defect management experience. Experience creating business process and system documentation. Strong communication and leadership skills. Preferred Skills Experience documenting current and future‑state business processes. Previous judicial or court system experience. Experience with case management system implementations. Familiarity with Agile and Waterfall methodologies. Education Bachelor’s Degree (BS/BA) or equivalent work experience. SUNSHINE ENTERPRISE USA LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment. #J-18808-Ljbffr SUNSHINE ENTERPRISE USA LLC