Partner Portal Support Specialist

Title: Partner Portal Support Specialist Duration: 12+ Months Job Description: This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience. Responsibilities include troubleshooting and responding to inquiries from Partners wishing to gain access to the partner portal, and includes onboarding, persona provisioning and facilitating demo trial orders. Partner Portal Support Partner portal onboarding, provisioning, profile enablement, partner contact personal administration, login credential setup and triage, demo and trial order processing Point of contact and triage for external partner portal inquiries. Point of contact for Trial and Demo license support inquiries Trial and Demo Order processing to ensure partners can successfully demonstrate client's product Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment) Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices, ensuring all required reviews, approvals and processes are met. What it takes Post secondary degree in Business, Communications, Technology or related field Strong work ethic, problem solving and communication skills (both written and Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently Comfortable working in a fast-paced, changing environment Willing and inquisitive learner Experience with Salesforce, SAP, and ServiceNow is preferred. #J-18808-Ljbffr Nlb Services