Lead Cashier (4724C), Berkeley Dining - 87183

Departmental Overview In the Division of Student Affairs and under the Residential Student Services Programs portfolio, Berkeley Dining is a self-operated dining program focused on culinary excellence, social responsibility and supporting the living/learning environment of our customers. With more than 12,000 meal plan holders, Berkeley Dining serves over 5 million meals per year in 14 facilities with a combination of residential "all you care to eat" dining, retail "a la carte" dining, training, early childhood education meal production, and catering. Berkeley Dining services the campus seven days per week, seventeen hours per day employing 450 full and part time staff and approximately 400 Cal student workers across multiple locations. Position Summary The Lead Cashier directs a team in providing a high level of customer service and products to Berkeley Dining customers. This position provides accurate sales transactions and handles cash following university procedures. Additionally, the Lead Cashier maintains the overall appearance and cleanliness of the facility and work area. Responsibilities Cashiering Control Lead cashiers, including: train and direct cashiers in proper handling procedures as outlined in the University of California Business and Finance Bulletin BUS-49 and departmental and campus cash handling policy and/or the ability to learn. Follow money handling procedures specific to Internal Audit and campus Cashier and/or the ability to learn. Assign cashiers to various areas to meet customer demand, issue change, and cover breaks during a work shift. Follow proper cash handling procedures including: account for monies assigned to cashiers using double custody principles, check in/out monies via transport vendor (Loomis), complete proper financial forms, receipts and deposit bags as outlined in the cash handling policy and/or the ability to learn. Accurately operate the electronic point-of-sale (cash register), including: count customers change, provide receipts, correctly process on-line card transactions, ask supervisor for change in a timely manner to meet customer demand. May need to open or close restaurant in managers absence. Customer Service Establish and maintain positive relations with our customers. Listen, and if possible, resolves customers needs and reports them to the manager and/or supervisor. Interact enthusiastically and pleasantly with customers and co-workers to ensure a positive interaction and outcome in every interaction. Responsible for practicing good stewardship with university and customer resources. As a team leader, demonstrate high level of customer service including: pleasantly greet/direct customers, assist disabled students, distribute/collect Comment Cards, answer general informational questions (e.g. meal service and meal plan options, meal hours, guest pricing, etc.). Maintain cleanliness of all work areas, including: sweep, mop, and wipe surfaces. Remove and properly dispose of trash, compost, and recyclable materials. Ensure all operational areas are clean and organized in a timely manner to meet customer demand. Work closely with managers, supervisors and co-workers to effectively achieve the goals and objectives of the University and Cal Dining. Security and Safety Responsible for security and safety at the public entrance to the operations. Ensure all customers have a valid payment option (i.e. meal plan, cash, credit card, etc.). Control unauthorized entrances, following unit specific procedures and/or the ability to learn. Monitor departing customers to deter unauthorized removal of food products, supplies or equipment. Immediately resolve or report spills, damages, defects, and other issues to maintain safety and sanitation of the facility. Direct evacuation of area in an emergency, following established plans. Meal Preparation Set-up, prepare, replenish, restock, price, and distribute beverages, food and non-food products in designated areas to ensure availability in a timely manner to meet customer demand. Assemble and basic preparation of food products and beverages to support service and menu production, in adherence to Cal Dining service and production standards and/or the ability to learn. Follow basic principles of safety and sanitation in food service. Check student postings (table tents, bulletin boards, etc.) and remove outdated or unauthorized materials. Required Qualifications Cash handling experience in a retail operation. Public contact skills and experience. Experience directing other employees. Must have basic English (reading, writing, listening, speaking) and math skills related to the safe and efficient performance of the job. Ability to read, write, speak and understand English and follow oral/written instructions. Demonstrated experience in recordkeeping and documentation. Ability to follow oral/written instructions. Must be able to lift and carry up to 50 lbs. Preferred Qualifications Previous food service experience in a retail operation. Licenses / Certifications ServSafe or Food Service Handler Certification (Preferred). Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted hourly rate that the University reasonably expects to pay for this position is $24.00, Step 1. This is a non-exempt, bi-weekly paid position. This is a full-time (40 hours/week), Partial-Year Career position eligible for UC benefits. Other Information This is an on-site position at the University of California, Berkeley. This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee. Partial-year career appointments are established with regularly scheduled periods during which the incumbents remain employees but are not at work. These scheduled periods during which employees are not at work are designated as furloughs and are unpaid. Such scheduled periods need not be consecutive in time. Furloughs are not to exceed a total of three months in each calendar year. Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter. Misconduct As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. "Misconduct" means any violation of the policies or laws governing conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct: The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. #J-18808-Ljbffr University of California