Coordinator Diagnostic Imaging Systems

Detroit Medical Center Shared Services is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. Benefits Statement The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off (PTO) Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance. Note: Eligibility for benefits may vary by location and is determined by employment status Job Summary Coordinator of Diagnostic Imaging Systems is an on-site, front-end user expert responsible for overseeing the daily operations of imaging applications. In collaboration with the Market Radiology Director, Information Systems, and the Specialist-in-Chief of Radiology, this role supports radiologists, technologists, and customers who use these applications. Key Responsibilities Training and Support: Provide comprehensive training and support to end-users to ensure they understand and maximize the functionality of imaging applications. The coordinator must possess teaching skills to effectively support both physicians and technical staff. Front-End Application Management: Manage and provide support for front-end imaging applications. Customer Service: Ensure an elevated level of customer satisfaction by resolving user issues and addressing concerns. This requires excellent communication, interpersonal, and listening skills, as well as diplomacy and tact. The role also involves using conflict resolution skills when dealing with policy issues. Technical Liaison: Coordinate hospital information systems (HIS) to maintain accurate and timely data flow. Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. A minimum of five years of radiology experience with advanced knowledge of general anatomy and radiology procedures. A technical background is essential to succeeding in this role. 4. Required to have or successfully complete American Heart Association (AHA) Basic Life Support – Healthcare Provider (BLS) training by end of orientation period. Skills Required Computer Proficiency: Demonstrate strong computer skills, specifically with medical imaging technologies. Analytical and Critical Thinking Skills: Possess analytical ability to apply sound judgment in choosing the proper course of action to oversee methods, guides, and processes. Communication: Have excellent communication and people skills to interact with internal and external customers. Leadership and Project Management: Exhibit leadership skills, including a willingness to take on accountability, make decisions, and inspire others. The ideal candidate should also have project management skills to process objectives, identify stakeholders, plan steps, and coordinate technical needs to achieve goals. Facility Description The Detroit Medical Center (DMC) is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women's Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabilitation Institute of Michigan and Sinai-Grace Hospital. DMC's 150-year legacy of medical excellence and service provides patients and families world-class care in cardiovascular health, women's services, neurosciences, stroke treatment, orthopedics, pediatrics, rehabilitation, organ transplant and other general and specialty services. DMC is a key partner in Detroit's resurgence, which continues to draw national and international attention. A dedicated corporate citizen with strong community ties, DMC is one of the largest and most diverse employers in Southeast Michigan. 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