Front Desk Supervisor

Job Description

Job Description

The Hilton North Scottsdale at Cavasson is currently seeking a Front Desk Supervisor to assist with the management of the Guest Services Department. The Front Desk Supervisor is a Hotel Supervisor position with primary responsibility to ensure all associates are providing exceptional customer service, posting charges, and closing out the day correctly.

Primary Responsibilities:

• Assists with the training and coaching of all front desk associates.
• Ensures all required desk shifts are covered daily.
• Ensures all front desk associates are greeting, registering, and assigning rooms to guests of the hotel properly.
• Responsible for issuing important information to associates and other departments in the facility.
• Ensures all front desk associates are making hotel reservations correctly.
• Verifies credit card authorization or collects cash payment for all hotel guests and groups.
• Answers hotel's main telephone line and transfers to proper departments or guest rooms.
• Assists Management in processing group room block requests.
• Ensures all front desk associates review guest accounts and charges upon guest check-out.
• Be familiar with Hilton Standards and requirements such as Reward Programs.
• Be familiar with all daily events in hotel, conference center, and restaurant.
• Maintains constant communication with housekeeping and maintenance departments regarding guest issues or concerns.
• Ensures complete guest satisfaction.
• Effectively handles any elevated guest complaints or issues.
• Ensures daily checklists are completed by Front Desk Associates.
• Responsible for issuing and signing out Department Manager Keys.
• Post banquet charges and make necessary accounts.
• Ensures associates balance credit card and cash paperwork correctly.
• Completes any direct assignment from the Manager.

Required Skills and Experience:

• High school diploma or equivalent
• Prior hotel front desk experience preferred
• Hilton ONQ experience is highly preferred
• Excellent guest service and communication skills
• Excellent follow-up and attention to detail skills required
• Passion and excitement for the hospitality/service industry

What We Offer:

• Competitive hourly wage.
• Health benefits (for full-time employees).
• 401(k) with company match (for all employees).
• A friendly, positive work environment
• Opportunities for growth and development within the company.
• Free Meals
• Covered Employee Parking
• Robust Team Member Travel Program
• PTO (for full-time employees).
• Early Pay Access

The Hilton North Scottsdale at Cavasson is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check after employment.