Lead Branch Sales Associate

Lead Branch Sales Associate - HVAC Products

Carrier Enterprise is looking for a Lead Branch Sales Associate for our Houston location (West Little York). Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Counter Lead for our [specific location]. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Job Summary: The Lead Branch Sales Associate helps oversee the day-to-day operations within a physical branch. This role requires mentorship of Branch Sales Associates and Branch Warehouse Associates, as well as regular communication with customers. Lead Branch Sales Associates may also be responsible for procuring and managing inventory, participating in the interviewing process and onboarding new staff, and opening and closing the branch location. This position is eligible for monthly performance-based bonuses and incentives. Duties and Responsibilities:

• Interact daily with internal and outside salespeople, vendors, manufacturers' representatives, and contractors to support smooth order flow, accurate product information, and strong service for both dealers and end users.
• Provide mentorship to other Branch Sales Associates and Branch Warehouse Associates to ensure adherence to company policies.
• Prepare and complete weekly cycle counts accurately, investigate discrepancies, and ensure results are documented and communicated so inventory records remain reliable.
• Provide strong customer service, including expert advice, technical assistance, answering questions via phone, email, and instant messaging.
• Safely operate material handling equipment, including forklifts and pallet jacks, in accordance with company policies and training requirements.
• Maintain showroom merchandising and re-stocking, assist warehouse personnel when needed, and help resolve customer relation concerns with dealers and end users as issues arise.
• Assist with store sales and margin goals and provide insight on how to meet those goals; work with the Branch Sales Manager on sales and margin components that impact the P&L.
• Manage freight claims for missing or damaged equipment/supplies by verifying details, completing required paperwork, submitting claims properly, and tracking status through resolution.
• May require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities.
• The responsibilities in this posting are not intended to be all-inclusive; additional responsibilities may be assigned as needed.

Qualifications:

• Ability to work well in a fast-paced retail store environment.
• At least 3-5 years of HVAC or similar industry knowledge/experience preferred.
• Heightened focus on providing excellent customer service.
• Must be sales-driven with the ability to lead and motivate sales and operational staff.
• May need to operate a Forklift. Prior Forklift certification preferred.

Requirements:

• High School Diploma or GED equivalent; Associate's Degree in business, marketing, or related field preferred.
• 1-3 years of proven and successful experience as a sales associate.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
• Computer skills are essential; proficiency with Microsoft applications.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick Time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off

Invitation to Apply:

Whether you're looking for full-time or part-time opportunities, we'd love to have you join our team! If this sounds like the right fit for you, we encourage you to explore this role and discover everything else we have to offer. Visit our careers page to browse current openings at Learn more about our story, our values, and what makes us a great place to work by visiting

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.