Customer Success Manager, Commercial - USA

Job Description

Job Description

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

Team Name & Location: You will join the Customer Success team , based in the United States , part of VWO/AB Tasty's global CS organization operating across 8 countries.

Team Composition: You'll work alongside a collaborative group of Customer Success Managers dedicated to the Commercial segment, and partner daily with Key Account Managers, Engineering, Product, Support, Sales, and Marketing teams internally. Externally, you'll engage with a portfolio of clients across multiple industries, building relationships with VPs, Heads of Marketing, Product Managers, and Engineers.

Role Overview: As a Customer Success Manager on the Commercial segment, you will help clients succeed with their digital optimization programs, guiding them to get the most from VWO/AB Tasty's suite of products—including testing, personalization, feature management, merchandising, and recommendations—while becoming their trusted strategic partner.

Tech Stack & Tools: Churnzero, Gong, Slack, Jira, Confluence, and VWO/AB Tasty's full product suite (experimentation, personalization, feature management, e-merchandising, and recommendations).

Additional Information: This role involves occasional travel to client meetings across the US.

• Manage a portfolio of Commercial clients, understanding their goals and challenges to provide tailored guidance and drive measurable business outcomes.

• Build and maintain strong, trusted relationships with key stakeholders across your accounts, from day-to-day users to executive decision-makers (VPs, Heads of Marketing, Product Managers, Engineers).

• Drive platform adoption and value realization, leading onboarding journeys that help clients unlock ROI from their digital optimization programs quickly and effectively.

• Lead strategic guidance sessions, product showcases, and best-practice sharing to help clients maximize results and demonstrate the tangible impact of their experimentation and personalization programs.

• Liaise with Key Account Managers, Engineering, Product, and Support teams to identify risks and opportunities, ensure seamless client experiences, and support account growth and product expansion.

• Act as the go-to strategic partner and voice of the customer, capturing client feedback and insights to influence internal teams and continuously improve both product and experience.

• Proven experience in a client-facing SaaS or digital optimization role (3+ years), with a track record of helping clients adopt technology and achieve measurable outcomes, ideally in UX, analytics, e-commerce, or customer experience optimization.

• Confidence in engaging decision-makers, translating technical concepts (HTML, CSS, JavaScript basics; bonus for React, Vue.js, SSR, SPA, APIs, or SDKs) for both technical and non-technical audiences, and managing multiple clients and priorities with strong organizational skills and a consultative mindset.

• Eagerness to develop deep expertise across VWO/AB Tasty's full product suite, stay ahead of industry trends, collaborate across global remote teams, and champion customer-centric improvements that drive impact.

If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!

• Make a Real Impact: Directly influence our success and contribute to the company's growth.

• Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.

• International Culture: Collaborate with a diverse, global team across 8 countries.

• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.

• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

Step 1: Discovery interview with Fayçal.
Step 2: Hiring Manager interview with Ashley.
Step 3: Case study presentation with team members.
Step 4: Team Fit.

• Contract: Permanent full-time

• Location: New York

• Remote: up to 3 days/week