Account Manager

Account ManagerSince 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.The Account Manager is how Shepherd grows — and how we keep what we have earned. Every relationship you build, every quote you follow through on, every job site problem you solve before the customer has to ask twice strengthens the trust that has kept contractors calling Shepherd for over 130 years.This is not a transactional sales role. It is a relationship role backed by real product knowledge, real follow-through, and the kind of reliability that makes customers stop shopping around. When you own your accounts, you protect margin, generate referrals, and create the growth that funds everything else we do.We are looking for someone who understands that in the electrical distribution industry, trust is the product — and you are the one who earns it.How This Role Connects to Our CompassWe Keep Our Promises: You do what you say you will do — every quote, every follow-up, every delivery commitment. When a customer calls you with a problem, they hear back the same day. Your word is Shepherd's word in the field.We Stay Hungry: You are always looking for the next opportunity — new accounts to open, existing accounts to deepen, competitive situations to win. You bring energy to every customer interaction and never coast on a relationship just because it is comfortable.We Grow Together: Your success is not just measured in your own numbers. You pass along intelligence, flag opportunities for other branches, and support the team that fulfills what you sell. When operations, purchasing, and counter sales succeed, your customers succeed.We Own It: You own your accounts end to end — not just the close. When a shipment is wrong, a quote is late, or a customer is frustrated, you do not point to another department. You stay in it until it is resolved. That is what keeps customers loyal.We Go Above & Beyond: You anticipate before the ask. You know which customers are about to bid a big project, which ones are at risk of going to a competitor, and which ones just need someone to show up. You find out before they tell you — and you act on it.Key OutcomesOrganized by what matters, not just what you do.Account Growth & Revenue PerformanceGrow revenue within an existing portfolio of electrical contractor and facility manager accountsIdentify and open new accounts through targeted prospecting, referrals, and job site presenceSet and track account-level targets aligned with branch and company growth goalsProtect margin by positioning Shepherd's value — service, reliability, and expertise — not just priceFollow up on every quote with urgency — no dropped handoffs, no assumed winsCustomer Relationships & RetentionBuild deep, trusted relationships with decision-makers at every account — the contractor, the project manager, and the person placing daily ordersMaintain consistent, proactive contact so customers hear from you before they have a problemResolve conflicts and service failures quickly and with ownership — never leave a customer to figure it out themselvesRepresent Shepherd professionally at every customer touchpoint — in person, on the phone, and in writingProduct Knowledge & Problem SolvingDevelop and continuously deepen knowledge of electrical products, applications, and the contractors who use themHelp customers identify the right product the first time — not after a return and a delayStay current on manufacturer updates, new product lines, and market pricing through training and trade eventsTranslate technical product knowledge into customer-facing value that wins businessMarket Awareness & ForecastingTrack customer project pipelines and anticipate buying cycles before they happenIdentify market trends, competitive threats, and emerging opportunities and bring them back to branch and sales leadershipUse CRM and account data to surface patterns, flag at-risk accounts, and plan outreach — not just log activityCross-Functional CollaborationPartner with branch operations, purchasing, and counter sales to ensure what you sell gets delivered as promisedFlag supply concerns, pricing issues, and account intelligence early so the team can act before the customer noticesAttend trade shows, industry events, and manufacturer training to build relationships and stay sharpWhat Success Looks LikeAfter 90 days, you and your supervisor should both be able to point to these markers:You have a clear picture of every account in your portfolio — who makes decisions, what they buy, and where the growth opportunity isYou have made contact with every active account and established a regular cadenceAt least one new account is in active developmentQuotes are followed up on consistently — no open quotes sitting without a next stepBranch leadership trusts that your accounts are covered and customers are not at risk of going elsewhereYou can speak to electrical products with credibility and confidence across multiple product categoriesYour activity and pipeline are visible in CRM — leadership is never guessing what you are working onWho Thrives HereThis role is a strong fit if:You build relationships that last — customers ask for you by name because you follow throughYou treat every quote and every follow-up as a promise, not a taskYou bring energy and urgency to your territory — you know that the account you do not call today is the one your competitor is callingYou are hungry to learn the product and the industry, not just sell what you already knowYou communicate directly — with customers, with your manager, and with the operations team that fulfills your commitmentsYou own problems even when they are not your fault — the customer does not care whose department dropped the ballYou want to grow a territory that is yours, not just work a routeYou recruit to the Compass — you evaluate every customer relationship and partnership against Shepherd's values, not just what they spendQualifications & RequirementsHigh school diploma or equivalent required; bachelor's degree in business, sales, or related field preferred3+ years of outside sales or account management experience, preferably in electrical distribution, construction supply, or industrial productsDemonstrated track record of growing accounts and retaining customers through relationship-based sellingWorking knowledge of electrical products and their applications; willingness to invest in deepening that knowledgeProficiency with Microsoft Office Suite; experience with CRM software requiredValid driver's license and reliable transportation — this is a field-based roleStrong communication, follow-through, and problem-solving skillsAbility to read and respond to customer needs with urgency and professionalismBilingual (Spanish) proficiency is a plusAbility to successfully complete pre-employment screening requirementsWhy Join Shepherd Electric SupplyCompetitive salary with opportunity for growthMedical, dental, and life insurancePrescription drug coveragePaid vacation and personal time401(k) with employer matchStable organization with over 130 years of industry leadershipA culture where reliability is noticed, ownership is rewarded, and people come firstA company scaling into new markets — with real paths to grow with itWork