Admissions Coordinator

Job Description

Job Description

Admissions Coordinator

Pay:

From $50,000 per year Job Type:

Full-time Location:

In-person

About the Role

We are seeking a compassionate and driven

Admissions Coordinator

to join our team. In this role, you will be the first point of contact for individuals and families seeking substance use treatment, guiding them through the admissions process with empathy, urgency, and professionalism.

You will play a critical role in helping clients access care by verifying insurance, conducting pre-screenings, addressing concerns, and coordinating safe and timely admissions.

Key Responsibilities

Respond to inbound calls and inquiries from prospective clients and families

Conduct admissions pre-screenings and gather clinical information

Verify insurance benefits and explain coverage or private pay options

Coordinate with clinical and medical teams for approvals

Address objections and support clients in making treatment decisions

Arrange transportation and facilitate smooth admissions

Identify medical or clinical red flags and escalate as needed

Accurately document all client interactions in the system

Follow up consistently with leads and active clients

Collaborate with internal teams to ensure a seamless admissions experience

Qualifications

1+ year experience in substance use disorder (required)

1+ year experience in admissions, intake, or sales (preferred)

Strong phone presence and communication skills

Ability to build trust and rapport quickly with clients and families

Comfortable discussing insurance, finances, and payment options

Experience handling objections and guiding decision-making

Ability to multitask in a fast-paced, high-volume environment

Detail-oriented with strong documentation skills

Ability to work both independently and as part of a team

Open to feedback, coaching, and continuous improvement

Experience with Sunwave (preferred)

Schedule Requirements

Availability for

day and night shifts

Must be willing to work

evenings and weekends

as needed

What We Offer

Competitive salary starting at $50,000+

Health, dental, and vision insurance

Life insurance

Paid time off

About Us

Archstone Behavioral Health is committed to providing high-quality care for individuals struggling with substance use disorders. We are a drug-free workplace and an Equal Opportunity Employer. All applicants must pass a background check and drug screening.