Collections Specialist

Collections Specialist The Collections Specialist will be responsible for managing and collecting outstanding accounts receivable and minimizing overdue balances while maintaining positive relationships with Ambipar customers. This individual will contact clients regarding overdue payments and will monitor customer accounts to ensure timely payments. The Collections Specialist will resolve billing issues and outstanding balances in a professional and efficient manner. This position is expected to be a full-time schedule, Monday through Friday, for a period of 2 3 months. Essential Job Functions Review and monitor accounts receivable aging reports. Contact customers via phone, email, and written correspondence regarding past-due accounts. Negotiate payment arrangements and establish payment plans when appropriate. Investigate and resolve billing discrepancies, disputes, and payment issues. Maintain detailed records of collection activities and customer communications. Process payments and update account information accurately. Collaborate with Operations, Sales, Accounting, and other internal teams to resolve account concerns. Recommend accounts for escalation, legal action, or external collection agencies when necessary. Ensure compliance with company policies and applicable collection laws and regulations. Prepare reports on collection status, delinquency trends, and account performance. Minimum Job Requirements Associate's or bachelor's degree in Finance, Accounting, or Business. Previous experience in collections, accounts receivable, customer service, or related financial roles. Minimum 5 years' experience with collections activity. Strong communication, negotiation, and conflict-resolution skills. Proficiency with Microsoft Office, especially Excel. Strong attention to detail and organizational skills. Ability to handle sensitive customer interactions professionally and confidentially. Time management skills with the ability to prioritize multiple accounts. Candidate must have the ability to verbally communicate with customers in a clear and concise manner. Candidate must have the ability to listen to clients over the phone or Teams calls via the laptop computer. Preferred Job Requirements Knowledge of accounts receivable processes and collection practices. Ability to analyze account histories and payment trends. Strong problem-solving and decision-making abilities. Familiarity with relevant debt collection regulations and compliance requirements. Experience with Workday or similar accounting ERP system Work Schedule/Work Environment The Collections Specialist position is expected to be a full-time schedule, Monday through Friday, for a period of 2 3 months. This position will be performed primarily in an office setting. Employee will spend most of the day sitting at a desk while using a laptop computer to review financial records and manage customer account information. This position will require extended periods of time on the phone communicating with customers. Physical requirements include: Ability to remain seated for extended periods while working at a laptop computer. Frequent use of a computer, keyboard, mouse, and telephone. Ability to communicate clearly and professionally in person, over the phone, and through electronic communications. Frequent reading of computer screens and written documents; ability to distinguish text and numerical data. Manual dexterity sufficient to operate standard office equipment, including computers, printers, copiers, and scanners. Ability to occasionally stand, walk, bend, reach, and lift or carry office materials weighing up to 1015 pounds. Ability to maintain concentration and attention to detail while performing repetitive tasks and handling multiple accounts. Ability to work in a standard office environment with normal levels of noise and interruptions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Job Description and Hiring Disclaimer This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs. Commitment to Diversity Ambipar is always looking for the most qualified and experienced professionals with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Veteran/Disabled With you when it counts.