Person In Charge

Job Title Person in Charge (PIC) Job Summary The PIC supervises, delegates, and coordinates the activities of the Front End employees while ensuring a friendly and inviting environment for customers. Essential Functions Assign duties to combo clerks/cashiers and schedule break periods and work hours. Ensure break schedules are followed and maintain department policy and operating procedures while ensuring compliance with applicable laws. Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations. Assist combo clerks/cashiers in completing complex sales. Approve checks written for payment of merchandise purchased in the department. Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front‑end safe; take and document pulls from cashiers and drop them in the safe for bookkeeping. Verify cashier and combo clerks/cashiers' drawers at the end of their shifts. Troubleshoot and choose the appropriate course of action to correct equipment issues. Perform all functions of the Customer Service Booth. Open and close the department according to established procedures; produce necessary reports daily. Assist in training new Team Members; coach and motivate employees to promote a team environment. Support the Front End Manager in monitoring employee performance. Perform Combo Clerk, Relief Manager, or other duties assigned. Knowledge Store policies, procedures, and safety regulations. Handling cash and payment transactions. Customer service best practices and strategies to enhance customer engagement. Skills Strong communication skills to interact effectively with customers and team members. Excellent problem‑solving and conflict‑resolution skills. Ability to operate POS systems and other cashier equipment. Attention to detail to ensure accuracy in transactions and handling of cash. Basic computer skills for operating the POS system. Abilities Adapt to changing situations, manage multiple demands, and work effectively with diverse personalities. Aptitude for making informed decisions quickly, often in high‑pressure environments. Manage and motivate a team effectively. Physical Requirements Stand and walk for extended periods (typically 8‑hour shifts). Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally. Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products. Exhibit manual dexterity for handling money and operating POS systems, including 10‑key adding machines and self‑checkout (SCO) systems. Maintain clear communication with customers and team members; move quickly to assist customers and manage workload. Work Conditions Work Hours: varying; weekends, evenings, and holidays required; typically 8‑hour shifts for full‑time employees. Environment: indoor, climate‑controlled, with adequate lighting and ventilation. Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistance needed throughout the store. Dress Code: Professional and presentable attire as determined by store management (name tag, company‑issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue in good repair). Exposure: may involve moving mechanical parts and cleaning chemicals. Noise Level: usually low to moderate, with occasional loud periods from customers, store announcements, and equipment. Interaction: constant interaction with customers and team members in a fast‑paced retail environment. Minimum Qualifications Education: High school diploma or equivalent. Experience: Over two years of experience as a Relief Manager preferred; supervisory experience a plus. Previous retail experience an added advantage. Must be 18 years of age or older. Company Employment Policies & Legal Statements PAQ, Inc. is an "At‑Will" employer. PAQ, Inc. is an Equal Opportunity Employer (EOE). PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws. Pay Transparency (California): The base pay range for this position is listed above. Actual compensation will be determined based on qualifications, experience, internal equity, and business needs. Fair Chance Statement (California): We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances. Applicant Privacy Notice: For more information about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at Benefits Affordable Medical, Dental and Vision insurance Company‑Paid Life Insurance Employee Stock Ownership 401(k) plans Growth Opportunities #J-18808-Ljbffr PAQ, Inc