Security Operations Center Operator | Alarm Monitoring & Dispatch

SOC Operator

ESSENTIAL FUNCTIONS:
• Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.
• Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.
• Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.
• Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.
• Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.
• Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.
• Utilize AVERT workflows, databases, and ticketing systems to gather, record, and escalate equipment malfunctions, outages, and system health concerns.
• Conduct first-level troubleshooting and device validation (cameras, alarms, access control) and coordinate with the appropriate technical teams for resolution.
• Provide situational awareness and operational updates to GSOC leadership, Field Operations, and client partners during active incidents or environmental hazards.
• Assist with post-incident reporting, evidence gathering, and after-action review documentation as required by Security Leadership.
• Monitor regional trends, repeat alarms, and system anomalies to support root cause analysis and proactive risk identification.
• Follow established SOPs, support process improvements, and participate in scenario-based training designed to maintain operator readiness and performance.
• Coordinate closely with Security Operations Center staff to ensure accurate documentation of officer dispatches, incident responses, and field activity.
• Support special requests from Security Leadership related to investigations, video pulls, system evaluations, and alarm analytics.
• Perform additional duties as assigned or requested by AVERT Leadership to support operational integrity and incident response effectiveness.

  QUALIFICATIONS:
• Must possess a high school diploma or equivalent
• Must have a valid guard card

Work experience must include of the following:
• Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.
• Ability to prioritize workload based on severity or effect on customer
• Demonstrated high level of competency with security surveillance software and programs
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

PREFERRED QUALIFICATIONS
• One year or more experience working in a medium to High Volume emergency services dispatch
center as a emergency services dispatcher (preferred)
• One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention
undercover agent with experience conducting video review, video down load, and live tracking of
subjects (preferred)
• One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security
Monitoring system or similar security monitoring surveillance system to conduct security
investigations and coordinate with stakeholders
• One year or more experience creating request for service tickets to maintain security surveillance
systems and access control systems (preferred)abased that
REQUIREMENTS:
•Alarm monitoring
•CCTV monitoring
•Camera surveillance
•Archival video review
•Answering phones; operate IP based telephone system
•Radio Dispatch; use multi-channel communications
•Radio and call logging
•Incident Report information collection
•Security Equipment functionality trouble ticket information gathered and submitted to correct support group
•Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities
related to the Security Operations Center and its role as a central alarm monitoring station
•Receive and respond to emergency and non-emergency calls from employees, outside vendors, law
enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
•Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc..

WORKING CONDITIONS
(Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to
other demands, the demands of the job include:

•Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
•May undergo and meet company standards for background and reference checks, controlled
substance testing, and behavioral selection survey, in addition to ay mandatory licensing requirements and site-specific requirements.
•Directing and discipline staff in a positive manner.
•May be required to work overtime without advance notice.
•Required ability to handle multiple tasks concurrently.
•Keyboarding, basic computer usage and operating controls.
•Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
•Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
•Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
•Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds, and additional lifting and/ or moving ability to adjust focus.
•May be required to use vehicle for the performance of duties.
•On occasion may be required to perform stressful and physical activity.
•Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/ or awareness of personal safety and safety of others.
•May be exposed to or required to handle sensitive and confidential information.

 

Are you interested in being part of our Team?

• Apply quickly and efficiently online 

• Interview from the convenience of your own home

• Weekly pay 

• Competitive benefits 

• Flexible schedules 

 

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

 

See a different world.

 

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#AF-PSIL

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.