Quality Assurance Coordinator

Quality Assurance CoordinatorThe Quality Assurance Coordinator is responsible for independently auditing import, export, and domestic carrier-booking activity to verify that Customer Service and Operations teams follow approved hyperscaler security protocols before freight is tendered or released.ResponsibilitiesDocumentation, Control & Records Management: Provides support and oversees documentation control, ensuring accuracy and compliance; manages records of audits, testing, corrective actions, SOPs, and work instructions across quality assurance processes.Audits & Inspections: Conducts and coordinates regular internal audits and inspections to evaluate the effectiveness of existing quality systems and identify areas of non-compliance.Non-Conformance, Complaints & Corrective Actions: Supports investigation, coordination, and resolution of non-conformances and customer complaints, performing root cause analysis and coordinating timely corrective and preventive actions to strengthen the improvement culture.Quality KPI, Data & Reporting: Provides data and KPI tracking to identify trends, troubleshoot issues, prepare reports, and recommend improvements to ensure quality targets are met on time.Quality System Compliance (ISO, CEIV, GDP, etc.): Executes and maintains quality assurance activities aligned with applicable global and local standards and certifications.Customer, Supplier & Audit Support: Supports customer and supplier quality interactions and assists in preparing for and participating in internal and external audits.Training Coordination & Compliance: Sets up, confirms, and monitors training related to quality assurance best practices, standards, and procedures; ensures completion and compliance through training dashboards.Quality Projects & Continuous Improvement: Contributes to defined quality projects that support organizational goals and continuous improvement.Performs other duties as assigned.Complies with all policies and standards.The wage range for this position is $27.80-$39.20 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.QualificationsBachelor's Degree in Quality Management, Business Administration, Supply Chain, or a related field2+ years experience in quality assurance, quality control, regulatory compliance, or a related operational quality role.1+ years work experience in logistics and/or quality environment.MS Word, MS Excel, MS PowerPointCargowise experienceDot Compliance or another eQMS experienceSharePointSome Logistics experienceWhat AIT Can Offer YouIn addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.About AIT WorldwideAIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io.