Case Manager

Job Title: Case Manager

Location: Our Lady of Mt. Carmel 2380 Belmont Avenue Bronx, NY

FLSA Status: Full Time, Non-Exempt

Department: Neighborhood Centers

Program/Contract: N/A

Reports to: Site Supervisor

Supervisory Responsibilities: Yes___No X

Salary: $29.12 per hour

Summary:

The Neighborhood Centers of Catholic Charities Community Services provide case management services that connect individuals and families with essential resources, public benefits, and social supports. Deeply integrated into the communities they serve, the Neighborhood Centers help residents navigate complex social service systems through culturally responsive advocacy, individualized guidance, and connections to critical resources and benefits. By fostering trusted relationships within the community, the Centers work to strengthen access to services and support the stability and well-being of individuals and families.

Essential Duties and Responsibilities

• Conduct client assessments and develop individualized service plans.
• Provide ongoing case management, advocacy, referrals, and follow-up.
• Assist clients in accessing public benefits and community resources, including housing, food, employment, and other essential services.
• Provide crisis intervention and assistance with urgent basic needs.
• Coordinate services with government agencies, community organizations, and Catholic Charities programs, affiliates and Archdiocesan entities.
• Conduct community outreach and support activities responsive to community needs.
• Maintain accurate and timely case documentation and required data entry.
• Complete financial assistance requests and supporting documentation.
• Meet program and funder requirements and participate in supervision, meetings, and training.
• Provide coverage for the Catholic Charities Helpline as needed, assisting callers with information, referrals, resources, and service navigation.
• Provide services and support at other Catholic Charities sites as needed based on program and community needs.
• Other duties as assigned.

Position Type and Expected Hours of Work

• This is a full-time position. Days and hours of work are generally 9:00am to 5:00pm, Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Remain in a stationary position at a workstation and use a computer approximately 70% of the time.

Qualifications

Education and/or experience required:

• Bachelor’s degree preferred or Associate's Degree in Human Services with at least two year's experience in the social services field.
• Bilingual Spanish/English preferred.

Skills, Licenses, and/or competencies required:

• Excellent interpersonal skills: the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• Ability to successfully navigate remote technology, if needed.
• Ability to utilize Microsoft Word, Microsoft Excel, and Data Management systems.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.

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