Client Success Manager (CSM) - Storage Division

Client Success Manager (CSM) - Storage Division At Storable, we empower operators across self-storage, marine, and RV industries to run smarter, more profitable businesses. As a Client Success Manager (CSM), you will play a critical role in driving customer outcomes, retention, and growth across a portfolio of key accounts. You’ll serve as a trusted advisor to your customers—deeply understanding their business goals, guiding them in leveraging our platform, and ensuring they realize measurable value from our solutions. What You’ll Do Build and maintain strong, long-term relationships with a portfolio of customers, acting as a strategic partner to support their business goals Drive customer retention and growth by increasing product adoption and identifying opportunities to expand value across the Storable platform Proactively manage account health, setting clear expectations and ensuring timely resolution of issues, requests, and initiatives Lead recurring business reviews (QBRs), delivering insights, performance trends, and strategic recommendations to stakeholders and executive audiences Partner cross-functionally with Product, Engineering, Sales, and Marketing to advocate for customer needs and improve the overall customer experience Educate customers on product enhancements, roadmap updates, and best practices to maximize impact Monitor and communicate customer health, risks, and opportunities using data-driven insights Identify potential risks early, develop mitigation plans, and align internal teams to ensure successful outcomes Develop a strong understanding of the storage industry and customer operating models to provide relevant, strategic guidance What You Bring 3–5+ years of experience in Customer Success, Account Management, or a client-facing role within a SaaS environment Proven ability to manage a portfolio of accounts with a focus on retention, growth, and customer satisfaction Strong communication and presentation skills, with experience engaging stakeholders at multiple levels, including executives Highly organized with the ability to manage multiple priorities and drive initiatives forward proactively Analytical mindset with experience leveraging data to inform decisions and customer recommendations Collaborative approach with experience working cross-functionally in a fast-paced environment Curiosity and a continuous improvement mindset, with a passion for technology and customer outcomes Nice to Have Experience in self-storage, real estate, or vertical SaaS industries Familiarity with CRM tools (e.g., Salesforce) and customer success platforms Experience supporting multi-product or platform-based solutions Travel Ability to travel as needed for customer meetings and company events Education Bachelor’s degree or equivalent experience All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY Benefits and Perks Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. 401(k) match after 60 days, 100% vested after 1 year. Employer contribution to your HSA, plus an HRA to help offset your deductible. Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. 8 hours of Rest, Relax, Recharge time to care for your mental health. Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. $50 monthly home data stipend, plus a home office sign-on bonus of $250. Fertility care support options to help in your journey towards parenthood. Access to financial experts to help you make informed decisions and achieve your financial goals. Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Pay Transparency at Storable Potential Pay Range

$80,000—$90,000 USD