Director of Sales

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITEPosition Summary:This position is responsible for directing the business operations of the convention & expo sales department. This is both a leadership and sales role. This position is responsible to both oversee the purpose, processes and structure of the sales department, focusing on revenue optimization, while effectively soliciting all accounts within the assigned market segments and or geographic region to drive group or expo related sales and Food and Beverage revenue.Primary Duties and Responsibilities: includes but not limited to:Captures large group business and/or consumer shows from assigned market segments and or geographic territorySupports the sales process and teamInitiates and monitors assigned leadsMaintains and participates in active sales solicitation programOversees the production of all top accountsEvaluates trends within assigned marketsResponsible for meet and greets, entertainment and site inspections with in-house customersParticipates in key industry organization events, client events and attends assigned trade showsAssists with the training of sales personnelReviews contracts and reports to ensure adherence to department budgetStrives to surpass revenue expectations of sales goalsSupervises the daily activities of employees, provides performance feedback and enforces policies and proceduresManages an annual operation budget for their respective cost center to a specific variance thresholdEstablishes goals and objectives for area of responsibility that are in alignment with department, division and corporate strategic objectives and develops action plans to attain themFacilitates the creation and measurement of performance metrics to objectively measure the performance of area of responsibilityEvaluates area of responsibility for continuous improvement opportunities and develops plans to implement process improvementsEnsures that functional areas under their direct control are staffed and trained appropriately to meet department and business needsEnsures proper manual or automated controls are in place to safeguard information and financial assetsWorks with other operational departments to ensure that plans and procedures are effectively organized and communicated throughout the companyCoordinates the appropriate internal and external teams to achieve assigned goals and objectivesConducts staff meetings on a regular basisActs as a guest liaison and resolves guest issuesMaintains a visible role in the industry organizations, at trade shows, client events, site visits and sales callsRequests feedback from guests prior to departure to ensure the highest standards are being met and how we can exceed their expectationsOversees all hiring, training, scheduling, evaluating and counseling of the Convention Sales staffMonitors the condition and care of the Convention Center and all related equipmentSecondary Duties and Responsibilities:Keeps abreast of developments in the convention sales industry to maintain a competitive shareCommunicates information to the staff in a positive and effective mannerMaintains a high level of morale amongst all team membersAdheres to all policies and procedures and is a Mohegan Sun AmbassadorWorks within the boundaries of the positionMaintains confidentialityBelieves in and adheres to our core values and service standardsActively promotes the Spirit of AquaiMaintains visibility on the casino floor to all operating areasMinimum Education and Qualifications:Bachelors’ Degree in Business Administration, Hospitality, Marketing or a related fieldFive years of experience in hotel group sales in either a sales or leadership role, including 3 years in a convention property with no less than 500 rooms and experience booking groups of 200 or more guestrooms on peak nights for multiple nights.Must have a minimum of three years’ experience as a Director of Hotel/Convention Sales, managing a hotel group/convention sales team.Must have experience in overseeing all aspects of hotel sales contracting with groups.Experience selling a a property with a minimum of 50,000 sq ft of convention/meeting space.In lieu of a Degree and previously mentioned experience, ten years of applicable hotel group sales experience and experience managing a group/convention sales team.Competencies: Incumbent will master the following competencies while in this position:Knowledge of Mohegan Sun corporate and department policies and proceduresKnowledge of regulations that pertain to the Marketing divisionExcellent written and verbal communication skillsExcellent organizational and multi-tasking skills and the ability to delegate tasksExcellent leadership and interpersonal skillsProficient with computer programs including Windows, Word, Excel, Cognos, Delphi, Meeting Matrix, LMS and PasskeyExcellent consultative skills and the ability to achieve company business objectives across functional boundariesUnderstands revenue management and its utilizationAbility to work well with others in a diverse environmentLeads by exampleAbility to make sound judgment calls relating to employees and guestsAdvanced negotiation and reasoning skillsModerate public speaking skillsCapable of interacting with the public in a highly professional mannerExcellent leadership and interpersonal skillsExcellent team building and motivational skillsKnowledge of the property and productsAbility to maintain composure in stressful or high pressure situationsAbility to produce quality work under tight deadlines with high expectationsAbility to adapt to new ideas and changesAbility to self motivateAbility to comprehend complex written and verbal instructionsMaintains accurate records and filesAbility to represent Mohegan Sun in a positive manner on and off propertyThorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employmentTraining Requirements:Mohegan Sun budget planning and analysis process and proceduresMohegan Sun CER and purchasing proceduresEffective utilization of Mohegan Sun evaluation programsKnowledge of Ascent and EmpowerTime systemsKnowledge of Delphi, Meeting Matrix, LMS, Cognos and Passkey systemsTraining as relative to technical skills, department guidelines and compliance/governance regulationsMust complete the Core Leadership Training courseSafety and Fire TrainingSMART alcohol awarenessPhysical Demands and Work Environment:Office work environmentMust be able to work in a casino environment with smoke, loud noises and low lightingOccasional travel may be requiredMust be able to sit, stand and walk for extended periods of timeMust be able to work extended hours and daysCarries an electronic device and responds to off-hours communications in order to provide 24/7 serviceMust be able to work various shifts and flexible hours, including weekends, evenings and holidaysThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.Work Shift:RegularKnock, knock. Hear that sound? That's opportunity!.Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.SummaryLocation: Uncasville, CTType: Full time